New York City, NY-posted 3 months ago
Full-time • Manager
Manhattan, NY
5,001-10,000 employees
Justice, Public Order, and Safety Activities

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Information Technology Services (ITS) is DSS's technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems. Information Technology Services (ITS) is recruiting for one (1) Computer Systems Manager M-III, to function as Executive Director, Quality Assurance who under the executive direction of the Assistant Deputy Commissioner/Project Management Quality Assurance (PMQA) Office, with wide latitude for the exercise of independent judgment, will be responsible for the planning, organization, and management of all strategic and tactical direction for DSS/HRA/DHS and External Projects/Data Integration projects related to the quality assurance of all developed applications by overseeing the testing methodology and enforcement of the Software Development Lifecycle Quality Standards.

  • Ensure the quality control and execution of Quality Assurance's projects. Identifies bottlenecks and areas for improvement.
  • Communicates changes made to portfolio processes, initiatives and projects to all stakeholders by defining current and future strategic projects and roadmaps.
  • Manage the Quality Assurance Directors in charge of units involved with high level testing of applications developed for DSS/HRA/DHS/ External Projects and Data Integration.
  • Oversee the implementation, evaluation and monitoring of existing or new quality assurance methods/tools and strategies by all subordinate units.
  • Oversee the creation of Software Development Life Cycle documentation, processes, enforcement and quality assurance methodologies.
  • Review documentation/recommendations submitted by subordinate staff and signs off on the quality of software being released to production.
  • Communicate and coordinate with DSS/HRA/DHS/External Projects and Data Integration's Senior Management to review the status of projects and discuss project strategies and issues.
  • Attend meetings with Agency management to develop plans and long-range strategy.
  • A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services.
  • At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity.
  • A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described above.
  • A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described above.
  • A satisfactory combination of education and experience equivalent to the above.
  • Ability to balance strategic and policy issues related to the success of critical ITS portfolio management initiatives.
  • Superior verbal and written communications skills.
  • Ability to interface with executive level management and give senior level presentations as required.
  • Proficiency in the use of Microsoft Office suite (Excel, PowerPoint, Word).
  • Knowledge of Social Services, Human Resources and Homeless Services COTS & Supporting solutions.
  • Hands-on experience at senior level designing and implementing complex project management solutions.
  • Expert Knowledge of Program / Project management, Matrix Management, ITIL, IT Project estimation, IT Portfolio Management PMO.
  • Public Service Loan Forgiveness eligibility.
  • Inclusive equal opportunity employer committed to diversity.
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