Executive Director - Payment Operations, Global Investigations Leader

JPMorgan Chase • Tampa, FL

102d

About The Position

Step into a high-impact leadership role where your expertise in payments operations will shape the future of global financial transactions. Join a dynamic team that values innovation, collaboration, and continuous improvement as you drive operational excellence and deliver meaningful results for clients and colleagues worldwide. As an Executive Director on the Global Payments Investigations team, you will lead a talented group dedicated to supporting critical payments investigations. You will empower your team to deliver timely, accurate solutions for clients, foster a culture of growth and accountability, and partner with colleagues across the globe to drive operational success. In this role, you will be responsible for the day-to-day operations, including queue management, escalations, payments controls, and accountability for maintaining staff and budget requirements. You will also hold responsibility in understanding the key metrics and risk components within each line of business (LOB's) and manage the team to meet the financial plans put forth by these LOB's, whilst partnering globally where the business operations/product are located.

Requirements

• 2+ years of experience as an Executive Director or 6+ years of experience as a Vice President or equivalent in a Payments role focusing on payment processing, investigation, lifecycle, etc.
• Demonstrated ability in operations leadership or management within Payments, with 3+ years of experience leading high-performing teams to achieve business priorities and objectives
• Experience in Work Queue management
• Experience handling a diverse team composed of people managers and individual contributors
• Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives
• Possesses a control and results-oriented mindset, with experience in proposing and leading process efficiencies
• Strong business management skills and robust ability for governance/transformation
• Amenable to working in early U.S. hours and flexible to adjust as per business needs (would primarily support U.S. Day Shift)

Nice To Haves

• Knowledge of ISO or Swift message processing or management

Responsibilities

• Lead a team of 70+ staff across Tampa, FL (30 employees) and Mumbai, India (40 employees) supporting Payments Investigations for the function
• Manage team performance and staff development and overall governance on the function, both people and process
• Ensure a daily review of all control execution aspects and track project completion
• Drive all teams towards the aligned goal and highlight bottlenecks
• Manage client deliverables with a high level of timeliness and accuracy
• Develop an environment of continuous focus on quantifiable productivity and quality
• Constantly and regularly review processes and performance with a focus on improving departmental competency
• Regularly review procedures assuring new processes are documented
• Identify business knowledge gaps and ensure everyone has ownership of deliverables
• Interact with global location managers in an effective and professional manner
• Monitor all relevant Management Information System data ensuring all issues have been resolved expediently
• Lead and manage multiple projects and publish status updates
• Identify department strategy and plans related to broader organizational goals and direction
• Work directly with senior managers to identify technology, resource, and/or process needs
• Identify opportunities for improvements in the process, recommend solutions, and take them to closure

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities