Executive Director, Partner Network Deployment & Operations

Comcast•Philadelphia, PA

48d

About The Position

As the Executive Director, Partner Network Deployment & Operations, you will shape the future of how our partners deliver entertainment and connectivity to millions of households. In this role, you'll lead a talented team driving operational strategy, building new support models from the ground up, and ensuring our syndicated products and access network solutions run seamlessly at scale. You'll be the trusted operational voice for our customers, guiding them through transformation while ensuring every product launch and ongoing service delivers excellence, efficiency, and customer success. This role blendsâ¯strategic leadership with hands-on executionâ¯to design operational models for nascent businesses and drive transformation in managed service operations. You will own senior operational relationships with customers, serve as their advisor and advocate, and ensure our solutions enable efficient, scalable operations without increasing support burden.

Requirements

10+ years of leadership experience in managed service operations, with proven success building support models from the ground up.
Strong track record delivering operational transformation in broadband, access networks, or telecommunications.
Demonstrated ability to lead cross-functional teams and manage complex stakeholder environments.
Expertise in operational performance management, including SLA oversight, KPI monitoring, and customer success.
Ability to influence at the executive level and manage senior customer relationships, acting as a trusted advisor and escalation point.
Skilled at driving consensus across internal and external stakeholders in complex organizations.
Excellent communication and relationship management skills.
Familiarity with compliance, security, and risk management frameworks within the broadband/connectivity industry.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Responsibilities

Define and drive operations strategy for syndicated products and access network solutions, optimizing service delivery models to meet evolving partner needs.
Lead business transformation initiatives in managed service environments, ensuring scalable support and operational excellence.
Partner with senior leaders across our Entertainment, Connectivity, and Access Business Units to align operational readiness with product roadmaps and customer objectives.
Develop and implement transformative delivery and support models that enable scalability, efficiency, and customer success.
Own senior operational relationships with customer operations leaders, serving as their expert advisor and primary line of escalation.
Collaborate with Account Management to ensure customer needs are fully addressed in deployment and ongoing operations.
Establish standardized operational criteria for product trials (entry/exit checkpoints) across people, processes, and tooling.
Develop customer-specific operational mechanisms to drive adoption, minimize support costs, and ensure success.
Oversee readiness and sustaining operations for syndicated products, ensuring SLAs and KPIs are consistently met.
Partner with Reliability Engineering, Data Engineering, and Product teams to proactively monitor and address operational impact.
Prioritize team Level of Effort for all new products and programs aligning with Account Management, Product, and Engineering on deployment plans. Assess impact to monthly and quarterly support plans across portfolio.
Manage tooling strategy and roadmap to align with evolving product and customer requirements.
Ensure compliance with regulatory, security, and operational standards.
Lead and develop a U.S.-based team of program managers, engineers, and operations specialists.
Build, optimize, and right-size team capabilities, addressing skills gaps through training and development.
Foster a high-performance, customer-centric culture.

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.

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