Executive Director of Operations

ASM Global • Houston, TX

102d

About The Position

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Executive Director of Operations at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one of a kind premier sports and entertainment complex with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. The Executive Director of Operations is responsible for coordinating the day-to-day activities of the various operational departments within the facility. Assists to facilitate optimum efficiency, maximize profits and provide exceptional customer service by performing the following duties individually or through subordinate supervisors. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Requirements

• Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations.
• Strong orientation towards hospitality/ guest experience for the meeting, convention and entertainment industry.
• Knowledge of facility operating standards, building maintenance, custodial, CMMS systems, safety standards, personnel and office management.
• Possess skills and experience in contract negotiation, business law, labor relations, purchasing procedures, safety protocols and supervising personnel.
• Engage in much decision making that is generally governed by procedure and guided by policy.
• Plan, coordinate and direct varied and complex administrative operations.
• Respond to emergency situations in a prompt and decisive manner during crisis situations and act as a decision maker for the facility.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.

Nice To Haves

• Bachelor's Degree (BA) from a (4) - year accredited college or university with major course work in business or public administration or related fields, or equivalent combination of education and experience in a facility of similar size and description.
• Experience in contract negotiation, business law, labor relations, purchasing procedures, and supervising personnel.
• 8 – 10 years’ experience in a supervisory role required.

Responsibilities

• Implement facility policies and goals in accordance with the management contract, client’s objectives, and corporate policy.
• Assist in the development of long-range plans and program objectives.
• Lead all capital projects to ensure timely completion and budget adherence.
• Act as contact for HCSCC, the Houston Texans, and the Houston Livestock Show and Rodeo for all operational needs.
• Prepare facility information related to any RFPs.
• Meet with department heads to review activity, operating, and sales reports and oversee implementation of changes.
• Negotiate contracts and agreements with suppliers, promoters and tenants.
• Ensure compliance with all codes, laws, ordinances, policies, and emergency procedures.
• Implement procedures to maintain service standards and generate repeat business.
• Review client and guest surveys and address challenges to improve experience.
• Assist in preparation of the annual budget and capital budgets.
• Oversee operating budgets for all operations departments.
• Review and approve purchasing, travel and promotional expenses.
• Ensure continuous updates of emergency preparedness documents.
• Serve as liaison for emergency response coordination.
• Execute and ensure stadium policies comply with NFL Best Practices.
• Conduct post-event operational and financial reviews.
• Report on event and facility updates at Board meetings.
• May perform other duties as assigned.

Benefits

• Equal Opportunity/Affirmative Action employer.
• Encouragement for Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree