Executive Director, Epic Ambulatory/MyChart

University of Miami•Miami, FL

1d•Remote

About The Position

The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a full-time Executive Director, Epic Ambulatory/MyChart. The Executive Director, Epic Ambulatory/MyChart will be responsible for implementation, management, oversight, and optimization of the Epic Inpatient Applications, including but not limited to EpicCare Ambulatory, Kaleidoscope, MyChart, CareEverywhere, EpicCare Link, Research, and other Clinical Applications. He/she will provide effective communication and direction in the deployment of Core Clinical applications. The individual provides technical support to the application and provides an analysis of system requirements and specifications. He/she provides the necessary experience and knowledge to ensure all aspects of the applications integrate with the other cross functional applications utilized by the organization. This position reports to the Chief Health Applications Officer and collaborates with other managers and directors. In this role, it is essential to maintain open lines of communication with Clinical/Operational leaders in the hospitals, clinics, and billing office to set proper expectations with all members in the business community. The ideal candidate is familiar with a variety of healthcare industry concepts, practices and procedures. He/She will rely on their extensive experience and judgment to plan and accomplish goals, lead and direct the work of others and have a wide degree of creativity and latitude. Work with leadership for development of competitive strategic plans to achieve UMMSOM and the University of Miami Health Systems mission of excellence in medical care delivery, expanding medical knowledge through research and leading initiatives to provide quality health care to those who need it. The Executive Director, Epic Ambulatory/MyChart will work with leadership on strategic issues facing the University of Miami Health System by determining and detailing potential feasibility and profitability of a project(s), growth and expansion opportunities, and other operational activities current and future. Work with leadership to implement effective strategies and tactics to improve patient experiences and outcomes related to satisfaction and quality. Responsible for the development/maintenance of Information Technology strategic planning, workforce and resource allocation, while maintaining a forward-looking vision and strategy. Work with Leadership and Medical Finance to outline strategic technology requirements for major capital expenditures that are recommended in future fiscal years, determined through a strategic planning process. Work with Research to assimilate Clinical data captured though the Electronic Health Record into health data management strategies and translational research capabilities. Conduct feasibility studies related to implementation of new ancillary procedures, clinic studies, and hospital process from a cost and effectiveness standpoint to segment analyses performed from a clinical perspective. Responsible for keeping senior leadership informed of technology barriers, advancements, opportunities, and resource requirements to execute on strategic initiatives. Recommend remediation plans and execute associated action and follow-on support plans independently. Responsible for the supervision, management, and coordination activities for assigned enterprise-wide information technology projects as well as for ensuring an efficient and timely conclusion. Oversee the analysis of end user department workflow, data collection, report details, and other technical issues associated with software as they relate to system design and build decision. Oversee the build, test, and debug activities for the core clinical applications to ensure the system meets end user requirements. Oversee the coordination of software updates and changes. Principal business liaison between Epic and the Health System negotiating any contracts/SOW’s prior to sending for approval. Responsible for attending applicable professional meetings, workshops, conferences, and seminars to keep abreast of technological market advancements. Maintain membership in applicable committees and supporting sub-groups. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

Bachelor’s Degree
Epic Certifications required (Ambulatory, MyChart, Research, Carelink or CareEverywhere)
Minimum of 12 years of experience, preferably in healthcare or healthcare-related organization
Familiarity with physician practices' workflows, hospital outpatient departments and patient experiences
Familiarity with ophthalmology physician practices' workflows
Understanding of a wide array of integration points, including scheduling, lab, radiology, billing, imaging, and inpatient clinical
Familiarity with legal requirements and operational policies related to patient and family privacy practices
Familiarity with current outside organization connection strategy
Familiarity with community clinic relationships and how those groups interact (referrals, discharge to SNF, lab ordering, surgery scheduling, etc.)
Familiarity with the non-clinical external groups that need to access information about certain patients and why they need the information
Understanding of the range of considerations around research, including recruitment, research‐patient tracking, scheduling and treatment workflows, and research billing
Experience leading large teams of individuals and the ability to manage staff effectively
Strong communication and organizational skills
Past success with large-scale projects such as other software implementations, building projects, or other key initiatives
Able to logically examine, and interpret information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
Ability to gain trust and establish effective relationships with team members
Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressure
Any appropriate combination of relevant education, experience and/or certifications may be considered.

Nice To Haves

Master’s Degree preferred.

Responsibilities

Responsible for implementation, management, oversight, and optimization of the Epic Inpatient Applications, including but not limited to EpicCare Ambulatory, Kaleidoscope, MyChart, CareEverywhere, EpicCare Link, Research, and other Clinical Applications.
Provide effective communication and direction in the deployment of Core Clinical applications.
Provide technical support to the application and provides an analysis of system requirements and specifications.
Provide the necessary experience and knowledge to ensure all aspects of the applications integrate with the other cross functional applications utilized by the organization.
Maintain open lines of communication with Clinical/Operational leaders in the hospitals, clinics, and billing office to set proper expectations with all members in the business community.
Work with leadership for development of competitive strategic plans to achieve UMMSOM and the University of Miami Health Systems mission of excellence in medical care delivery, expanding medical knowledge through research and leading initiatives to provide quality health care to those who need it.
Work with leadership on strategic issues facing the University of Miami Health System by determining and detailing potential feasibility and profitability of a project(s), growth and expansion opportunities, and other operational activities current and future.
Work with leadership to implement effective strategies and tactics to improve patient experiences and outcomes related to satisfaction and quality.
Responsible for the development/maintenance of Information Technology strategic planning, workforce and resource allocation, while maintaining a forward-looking vision and strategy.
Work with Leadership and Medical Finance to outline strategic technology requirements for major capital expenditures that are recommended in future fiscal years, determined through a strategic planning process.
Work with Research to assimilate Clinical data captured though the Electronic Health Record into health data management strategies and translational research capabilities.
Conduct feasibility studies related to implementation of new ancillary procedures, clinic studies, and hospital process from a cost and effectiveness standpoint to segment analyses performed from a clinical perspective.
Responsible for keeping senior leadership informed of technology barriers, advancements, opportunities, and resource requirements to execute on strategic initiatives.
Recommend remediation plans and execute associated action and follow-on support plans independently.
Responsible for the supervision, management, and coordination activities for assigned enterprise-wide information technology projects as well as for ensuring an efficient and timely conclusion.
Oversee the analysis of end user department workflow, data collection, report details, and other technical issues associated with software as they relate to system design and build decision.
Oversee the build, test, and debug activities for the core clinical applications to ensure the system meets end user requirements.
Oversee the coordination of software updates and changes.
Principal business liaison between Epic and the Health System negotiating any contracts/SOW’s prior to sending for approval.
Responsible for attending applicable professional meetings, workshops, conferences, and seminars to keep abreast of technological market advancements.
Maintain membership in applicable committees and supporting sub-groups.