Executive Director – Digital Strategy and Operations Integration

JPMorgan Chase & Co.•Wilmington, DE

About The Position

As an Executive Director – Digital Strategy and Operations Integration at JPMorgan Chase within the Consumer & Community Banking Operations team, you will lead strategic, mission-critical initiatives that bridge digital innovation and operational excellence. You will be responsible for integrating advanced digital solutions with the CCB Operations Digital Champion team, focusing on future-focused vision and dynamic innovation. Your role will drive process optimization and enhance customer experiences across omnichannel platforms. Collaborate with senior leaders to align digital initiatives with evolving business objectives. This position requires a forward-thinking leader who inspires cross-functional teams and accelerates strategic growth. Leverage your expertise to identify and implement solutions that streamline operations and deliver measurable impact. Stay ahead of industry trends and emerging technologies to ensure our digital offerings remain competitive and future-ready. Foster a culture of dynamic innovation, data-driven decision-making, and continuous improvement. Work closely with stakeholders across the organization to advance mission-critical strategies. Play a pivotal role in shaping the future of digital strategy and operations integration at JPMorgan Chase.

Requirements

Minimum 15 years of experience in digital strategy, operations integration, or a related field.
Proven track record in leading mission-critical, enterprise-scale digital transformation initiatives.
Strong analytical and problem-solving skills.
Ability to translate complex concepts into actionable, future-focused strategies.
Excellent communication skills for both technical and non-technical stakeholders.
Experience in financial services or a similar industry preferred.
Demonstrated leadership in cross-functional, dynamic team environments.
Ability to drive operational efficiencies and process improvements.
Expertise in customer experience optimization.
Knowledge of industry trends and emerging technologies.
Commitment to fostering a culture of innovation, collaboration, and strategic vision.

Nice To Haves

Advanced degree in business, technology, or related field.
Experience with large-scale change management.
Familiarity with digital platforms and tools used in financial services.
Strong stakeholder management skills.
Experience working in a matrixed organization.
Certification in project management or digital transformation.
Ability to influence and drive future-focused strategic initiatives.

Responsibilities

Develop and execute mission-critical strategies to integrate digital solutions with CCB Operations.
Drive future-focused innovation and strategic growth through digital transformation.
Lead cross-functional teams to identify and implement dynamic operational efficiencies.
Enhance customer journeys and reduce friction across omnichannel platforms.
Collaborate with senior leaders to align digital initiatives with evolving business goals.
Establish and track key performance indicators (KPIs) for strategic integration efforts.
Provide actionable insights to senior management on the success of digital initiatives.
Foster a culture of collaboration, innovation, and continuous improvement.
Promote data-driven decision-making across teams.
Stay informed about industry trends and emerging technologies.
Ensure digital solutions remain competitive, innovative, and future-ready.