Executive Director, Cyber Defense Leader

TTEC•Englewood, CO

6h•Hybrid

About The Position

Your potential has a place here with TTEC’s award-winning employment experience. As a Executive Director, Cyber Defense Leader working hybrid in Denver, CO, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! You will lead and oversee the organization’s Security Operations Center (SOC) and Cyber Incident Response Team (CIRT), driving continuous improvement in security monitoring, threat detection, and rapid incident handling. Acting as the CSO’s delegate, you’ll provide coverage during absences, manage high-stakes escalations, and contribute to strategic security decisions.

Requirements

10+ years of progressive technology experience, including 5+ years in a security leadership role.
Bachelor’s degree in computer science, IT, or related field.
Relevant certifications such as CISSP, CISM, GCIH, or advanced GIAC certifications.
Exceptional executive presence and communication skills; ability to make critical decisions under pressure.
Proven ability to translate complex technical risks into clear, business-focused language for senior leadership.

Responsibilities

Direct and manage the 24×7 SOC, ensuring effective staffing, training, and operational efficiency.
Oversee security monitoring and response for enterprise and client environments, including US Public Sector and Commercial.
Ensure continuous monitoring of cloud infrastructure (AWS, Azure, GCP) and optimize security tools (SIEM, EDR, Email Hygiene, Threat Intelligence).
Define, track, and report on KPIs for threat detection, analysis, and response.
Lead the incident lifecycle from triage and containment through eradication, recovery, and post-mortem analysis.
Maintain and update incident response procedures based on lessons learned and tabletop exercises.
Verify security controls are implemented and functioning as designed.
Collaborate with Legal, Operational, and other security teams during investigations.
Act as the alternate escalation point for critical security issues, making decisions to ensure business continuity.
Represent the CSO in internal and external meetings with business leaders, partners, and regulators.
Serve as a decision-maker on the Security Review Board, approving exemptions, architecture designs, and risk acceptance.
Assist in developing security strategy, architecture roadmap, and annual budget planning.