The College Board-posted 4 months ago
$168,000 - $235,000/Yr
Full-time • Executive
Remote • New York, NY
Educational Services

The College Board Operations division manages the digital test delivery process for millions of students each year. Our Assessment Delivery Operations (ADO) team is primarily responsible for managing and overseeing the successful execution of digital assessments like the SAT and Advanced Placement examinations. Among its many responsibilities, ADO ensures that test sites meet security and network requirements, test proctors are credentialed and trained to administer tests consistently and fairly, students arrive on test day with the correct documents and testing materials, and that testing issues are promptly addressed. Our team plays a critical and essential role in the success of students and educators before, during, and after test day. And due to its central role in supporting College Board's mission, ADO works closely with partners and stakeholders across College Board, the education sector, and beyond to shape and improve testing technologies, customer experience, and testing outcomes.

  • Lead and manage the Customer, Program, Product, & Performance Outcomes Team.
  • Develop and implement customer-centric process improvements across digital and non-digital testing operations.
  • Set vision and priorities for the team, track and manage progress to goals, and provide coaching and support.
  • Cultivate an inclusive and high achieving culture that enables all team members to live out College Board's Operating Principles.
  • Monitor key process metrics to assess strategic results and help staff navigate technology and operational issues.
  • Inspire others to think bigger about the role of data in ADO's operations.
  • Establish analytic priorities, ensure data access, and simplify analytic workflows.
  • Guide performance analysis of College Board's digital systems and operational processes.
  • Lead efforts to improve customer experiences across processes, programs, and products.
  • Champion the voice of the customer using data to inform understanding of their needs.
  • Oversee process improvement initiatives and manage prioritization of process improvements.
  • 10+ years of experience leading complex analysis in high-stakes environments.
  • A strategic and inclusive leadership style.
  • Proven ability to drive performance and growth.
  • Experience performing robust analysis using a variety of analytic tools.
  • Ability to thrive in a fast-paced, high-stakes, and dynamic environment.
  • Strong strategic thinking skills.
  • Experience overcoming organizational rigidity to improve business outcomes.
  • Experience leading successful high-visibility and high-impact projects.
  • A bachelor's or graduate degree in business, engineering, or a similar field.
  • Must be able to travel at least 6-8 times per year.
  • Proficiency in Microsoft Suite tools.
  • Curiosity and enthusiasm for emerging technologies, particularly AI-driven solutions.
  • A meaningful career and a supportive team.
  • Comprehensive package designed to help you thrive.
  • Fair and competitive compensation, grounded in qualifications and experience.
  • Open, transparent conversations about compensation and benefits.
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