Laura Mercier Cosmetics and ReVive Skincare-posted 3 months ago
$157,500 - $225,000/Yr
Full-time • Senior
Remote • New York, NY
1,001-5,000 employees
Health and Personal Care Retailers

The Executive Director, Creative Operations leads the Creative organization across Visual Merchandising, Packaging, Creative Project Management & Operations, the In-House Digital & Social studio and supports external creative partner relationships. This role is responsible for establishing inspirational and clear guardrails around brand visual identity while driving the team toward a digital- and social-first creative approach. Partnering closely with Brand Leads, Commercial Marketing, Digital and Paid/Earned/Owned teams, this leader ensures that all creative touchpoints-retail, digital, packaging and experiential-deliver compelling storytelling, strengthen brand equity, and deepen consumer connection. The role also includes guiding the creative budget, driving on-time execution across 360 elements, collaborating to ideate and execute against big ideas and staying at the forefront of creative evolution across the industry and social and digital platforms while coaching and bringing the team along.

  • Establish guardrails around brand visual identity and ensure consistency across touchpoints (Brand Vision/Mission/DNA, Equities, Positioning, Voice, Imagery, Photography, POSM, Web, and Merchandising).
  • Build internal and external partnerships and ways of working that differentiate the brands, recruit new while driving retention and loyalty among existing consumers, and foster emotional connection with consumers.
  • Champion creative storytelling that strengthens core equities across digital, social, retail, and experiential channels.
  • Develop strong hooks that drive average view rates and engagement across social channels.
  • Actively oversee budgets, vendor partnerships, and financial planning for the Creative function.
  • Oversee the development and approval of all creative projects, from VM to packaging and in-house and externally developed creative.
  • Partner with Product & Marketing to influence new product concepts and storytelling.
  • Drive campaign creative development, ensuring alignment across Brand Leads, Commercial Marketing, and Paid/Earned/Owned teams.
  • Oversee campaign timelines, pre-production meetings, deliverables, and budgets.
  • Contribute strategic and creative input to the development of campaign concepts, talent selection, and execution.
  • Provide direction on product photography to elevate and modernize brand imagery across both digital and physical channels.
  • Lead and mentor direct reports who oversee the Creative department's daily workflow, project management, and operations.
  • Partner cross-functionally to ensure creative assets meet the needs of global and regional stakeholders, including affiliates and retail partners.
  • Test and learn with AI, establishing use cases.
  • 12+ years of progressive experience in Creative, Design, or Visual Merchandising, with at least 5 years in a senior leadership role.
  • Proven track record of leading creative organizations across multiple disciplines (visual merchandising, packaging, campaign development, and creative operations), while also leading budget management, project management and on-time execution of high-impact, consumer driven creative.
  • Experience driving change management within a creative team.
  • Beauty, fashion, or consumer lifestyle industry experience strongly preferred.
  • Deep understanding of brand identity development and execution across retail, digital, and experiential touchpoints.
  • Demonstrated ability to partner effectively with cross-functional teams to bring integrated campaigns to life.
  • Exceptional leadership skills with experience managing, mentoring, and developing multi-disciplinary creative team members.
  • Strong business acumen with the ability to oversee budgets, resources, and vendor relationships.
  • Excellent communication and presentation skills; able to influence senior leadership and inspire creative teams.
  • "Hybrid First" Model - 3 days in office with 2 work from home.
  • "Work From Anywhere" - Freedom to work six weeks annually from the location of your choice.
  • Complimentary Products - Free and discounted products on new releases and fan-favorites.
  • Professional Development - Exposure to senior leadership, learning and development programs, and career advancement opportunities.
  • Community Engagement - Volunteer opportunities in the communities in which we live and work.
  • Health & Wellbeing Perks - Comprehensive medical, dental, vision, and lifestyle benefits.
  • Time-Off - Generous PTO, 14 company-paid holidays, parental leave, and flexible Summer Fridays.
  • 401(k) - Retirement plan through a 401(k) with 100% match on the first 4% contribution.
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