Executive Director, Central Operations Desk

New York City, NY • Queens, NY

115d

About The Position

The New York City Department of Correction (DOC) is an integral part of the City's evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts. The Department of Correction seeks to appoint an Executive Director, Central Operations Desk (COD), who, under the direction of the Associate Commissioner of Security Operations, with wide latitude for the exercise of independent action and decision-making, will lead and manage the agency's 24/7 operational communications system and unit. The chosen candidate will have demonstrated experience managing day-to-day operational communications such as situational awareness, emergency coordination, incident documentation operations of the agency's robust incident reporting system.

Requirements

• A baccalaureate degree from an accredited college
• Four years of satisfactory full-time experience in the field of investigations, auditing, law enforcement, criminal justice, or in a major operational area of the agency
• 18 months of experience in an administrative, managerial, or executive capacity or supervising a staff performing investigations or related work

Nice To Haves

• Ability to be on call, work after business hours and on weekends
• Familiarity with emergency management, law enforcement, and correction
• At least three years of executive management experience in a law enforcement field and/or agency with an incident reporting system such as emergency management
• Experience in city, state and federal government a plus
• Excellent writing, editing, communication, interpersonal, time-management and organizational skills
• Ability to problem solve, prioritize tasks, and to delegate when appropriate
• Ability to retain confidential information
• Ability to work quickly under pressure and strict deadlines while still ensuring a high-quality work product
• Possess commitment to a collaborative work ethic
• Ability to engage and build relationships with a range of stakeholders and community partners
• Professional experience working with a range of stakeholders, including hard-to-engage communities, local government, non-profits, business organizations and academic institutions
• Knowledge of communications, community engagement practice, recruitment, and marketing
• Microsoft Office (Word, Excel, PowerPoint, Outlook), social media and other data sources proficiency

Responsibilities

• Manage and lead a team of supervisors, coordinators, and administrative staff
• Develop performance programs and conduct evaluations of the staff
• Ensure high-quality and timely responses to all inquiries regarding all activities reported into COD
• Manage COD as the central exchange of agency incident information
• Ensure incident alerts and reports and ensure the accuracy of COD incident alerts and reports
• Coordinate non-incident special alerts as directed
• Coordinate information sharing with internal stakeholders to monitor and update the status of incident response
• Managing communication with external inter-agency partners such as the SCOC, NYPD, FDNY, and agencies as needed
• Ensure adequate staffing for tours of duty and address any scheduling changes
• Ensure that communication about incidents within jails, outposts, department locations/operations, and transportation operations are processed adequately
• Support communications in the field for outpost/offsite incidents
• Work with stakeholders in developing training and coordinate staff training
• Identify staff to participate in and assist with drills and exercises
• Perform other duties as assigned by the Associate Commissioner of Security Operations and/or executive designees
• Brief senior leadership on time-sensitive updates
• Collaborate on special projects with internal partners
• Analyze oversight regulations and standards and recommend appropriate agency response
• Identify trends in incident alert/correspondence to find root causes of recurring problems and implement solutions

Benefits

• Public Service Loan Forgiveness eligibility
• New York City residency requirement within 90 days of appointment

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees