Executive Director, Business Incentives and Energy Cost Savings Programs

City of New York•New York, NY

3d•Hybrid

About The Position

The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs. The Business Services Division is dedicated to helping NYC small businesses start, operate, and thrive in New York City, while also leading systemic changes to improve the regulatory environment for businesses. Business Incentives Unit: The Business Incentives Unit is part of the agency’s Division of Business Services (DBS). The Unit serves to promote, identify and assist businesses, access and apply for federal, state and municipal incentives to encourage business retention, relocation and expansion within neighborhoods of NYC. The Executive Director oversees the daily operations and staff dedicated to ensuring incentive programs based at SBS – including but not limited to Energy Cost Savings Program (ECSP), Lower Manhattan Energy Program (LMEP), and Grant Programs. The Executive Director ensures the timely program services including, but not limited to the review of applications, support documents and related staff assignments across all incentive programs. This position reports to the Assistant Commissioner of Business Incentives.

Requirements

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.
2. A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience in the areas described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.
3. An associate degree or completion of 60 semester credits from an accredited college and six years of satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.
4. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and eight years of satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.
5. A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least two years of experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.

Responsibilities

Oversee the day-to-day operations of staff working on incentive programs, including intake, application process, and ensuring the submission of on-going compliance documents
Sets, tracks and reports on goals and KPIs for the team to ensure performance measures are properly and accurately recorded and met; problem solves to overcome any challenges to attaining goals.
Monitors the progress the applications and implementation of the benefits recipients
Verifies that formal benefit conferral documents, once executed, have been transmitted to client and appropriate utility company
Leads biweekly meetings with Utility Customer Account teams resolving any case disputes and benefit reconciliation
Provides technical assistance to ECSP recipients and other City agencies on incentives, including Utility reporting requirements, and schedule adjustments
Reviews mandatory reporting to ensure continued compliance with the program requirements.
Conducts and assists in developing, implementing annual/multi-year strategic plan
Identifies opportunities to implement new processes to improve the experiences of businesses and improvements in staff performance and workflow
Identifies professional development opportunities that are aligned with the overall strategy and builds the staff capacity
SBS liaison for ECSP and LMEP with regulated utilities (e.g. Con Ed, National Grid, PSE&G Long Island), as well with CBO partners and other government agencies (e.g. DOF, EDC) in addition to providing guidance and information on SBS incentives
Monitors compliance of utility companies with ECSP rules to deliver ECSP utility credit
Manages special projects as assigned by senior management