Executive Director, Business Data and Analytics - Member Value

USAA•Chesapeake, VA

7d•Hybrid

About The Position

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Opportunity We seek a visionary Executive Director to spearhead our member-centric evolution. You will build and lead Comprehensive Insight Capability, transforming member data into profound intelligence to revolutionize our omni-channel Member Experience. This includes strong emphasis on Next Best Action (NBA) analytics for proactive engagement and personalization analytics for tailored experiences. Your leadership will identify drivers of member delight and friction, translating sentiment into strategic imperatives. You'll champion KPIs that empower the organization to anticipate needs and optimize experiences with unparalleled precision. As a key strategic partner, you will champion a data-centric culture, influence strategy, and drive advanced analytics, particularly predictive modeling for personalization and NBA, to address critical business objectives. Build and lead a high-caliber team, fostering innovation to deliver transformative changes and competitive advantage. Define the future of member relationships and shape our success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position.

Requirements

Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
10 years data and analytics related experience, driving results in a complex financial services organization.
4 years of people leadership experience in building, managing and/or developing high-performing teams.
Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.
Experience leading projects using Agile methodologies.
Experience conducting large scale data analysis using internal and external data to support business decision making.
Proven ability to tell a story through data and communicate effectively with senior leadership.
Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification.
Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results.
Deep understanding of risk management and compliance practices with experience developing data strategies that mitigate risk.

Nice To Haves

Prior U.S. military service or being a military spouse/domestic partner is highly valued
An advanced degree in a quantitative field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science, or a related discipline
Proven understanding of the customer/member journey and service operations within relevant industries
Demonstrated proficiency in advanced analytics, statistical modeling, data mining, and data visualization, with a specific focus on extracting actionable insights from customer and member data, including deep expertise in personalization analytics and Next Best Action (NBA) strategies.
Exceptional communication skills, translating complex insights into compelling strategic recommendations and business impact.
Proven experience in building, mentoring, and leading high-performing analytics teams to achieve ambitious strategic objectives and drive significant organizational change

Responsibilities

Responsible for strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics, and information delivery.
Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business’ key stakeholders and cross-CoSA partners.
Provide oversight for successful end to end process of information management, analytics and delivery.
Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community.
Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned CoSA.
Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy.
Responsible for overseeing the implementation of processes and procedures within a CoSA in adherence with Information Governance policy and standards.
Responsible for the development of a successful team’s training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.