Executive Director, Affiliates Program Strategy - Chase Travel

JPMorgan Chase & Co. • New York, NY

16d

About The Position

Step into a pivotal leadership role at the heart of Chase Travel’s dynamic
affiliate network, where your vision and expertise will shape the future of
independent travel agencies nationwide. This role sits at the intersection of
commercial strategy and hands-on leadership, and it is critical to Chase
Travel's distribution footprint and revenue growth.

As the Executive Director, Affiliates Program Strategy within Chase Travel, you
will lead the strategic direction, operational oversight, and financial
performance of the affiliate network, serving as the primary executive liaison
between Chase Travel, its affiliates, internal departments, and key industry
partners. You will own the full scope of the program—driving financial results,
building high-impact partnerships, and ensuring operational excellence across a
diverse network of independently owned travel agencies. This position requires a
balance of strategic vision, commercial acumen, relationship management, and
operational discipline to foster affiliate growth, maintain compliance, and
maximize profitability.

The Chase Travel Affiliate Program is a nationwide network of independently
owned travel agencies operating under multiple structural models, including
shared ARC numbers, dedicated ARC arrangements, and Air Concierge Desk.
Affiliates rely on Chase Travel for access to airline agreements, commission
programs, NDC participation, operational infrastructure, supplier relationships,
and compliance oversight. The program serves as both a significant revenue
channel and a strategic extension of Chase Travel’s distribution footprint. 

Requirements

• Bachelor’s degree in Business, Finance, Hospitality, or a related field.
• 10+ years of experience in travel industry management, affiliate program leadership, or related commercial roles.
• Proven track record in strategic planning, operational oversight, and financial management within a complex, multi-stakeholder environment.
• Strong negotiation skills with experience in contract management, revenue splits, and partnership agreements.
• Exceptional relationship management abilities, with demonstrated success in building and maintaining executive-level partnerships.
• Experience collaborating across cross-functional teams.
• Excellent communication, presentation, and leadership skills.
• Ability to navigate and resolve complex operational issues, escalate risks, and propose effective structural solutions.

Responsibilities

• Develop and execute the long-term strategy for the affiliate program, ensuring alignment between affiliate operations and broader Chase Travel and Chase objectives to drive organizational success.
• Maintain structural consistency in revenue splits, fee models, and contractual arrangements.
• Act as the executive point of contact for affiliate owners and senior leaders, managing complex affiliate-of-affiliate relationships and evolving distribution models.
• Negotiate affiliate agreements, revenue splits, and participation structures.
• Lead onboarding, transition, and offboarding processes.
• Monitor affiliate GTV, commission performance, overrides, and profitability, while analyzing split models and recommending adjustments based on production tiers to optimize financial outcomes.
• Partner with Accounting and Finance to ensure accurate reporting and reconciliation, and protect margin integrity across the affiliate network.
• Oversee affiliate participation in airline agreements and NDC initiatives, serving as the subject matter expert on air contract structures and affiliate access to ensure effective engagement and compliance.
• Collaborate with Supplier Relations to ensure program optimization.
• Collaborate with Legal, GDS teams, IT, Accounting, Marketing, Supplier Relations, ARC, and Compliance to navigate internal processes, resolve affiliate issues, and escalate operational risks while proposing structural solutions to enhance organizational effectiveness.
• Oversee the development and leadership of affiliate support resources by establishing service standards and response protocols, while ensuring appropriate staffing levels and continuity planning to maintain consistent and high-quality support.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees