Executive Director, Account Management, Tom Ford Beauty & Balmain NA
About The Position
The Executive Director, Account Management is responsible for leading and executing the strategic vision for Tom Ford Beauty and Balmain in North America. This role serves as the key point of contact for retail partners and owns the end-to-end strategy and execution of account management to drive profitable growth across all channels. The leader will inspire and develop a high-performing team while collaborating cross-functionally with Marketing, Education, Finance, and Global partners to optimize brand performance and deliver net and retail sales targets.
Requirements
- Bachelor's degree required.
- 12+ years of experience in prestige beauty/fragrance, sales, retail, or department store management.
- Strong business acumen and demonstrated success in managing financials (e.g., P&L, ROI).
- Proven leadership in building and motivating high-performing sales teams.
- Deep understanding of omnichannel strategy and retailer dynamics.
- Excellent negotiation, communication, and presentation skills.
- Highly organized with strong project management skills and attention to detail.
- Proficiency in Microsoft Office Suite; experience with data analytics tools is a plus.
- Willingness to travel domestically up to 30%.
Responsibilities
- Lead, coach, and inspire a team of Account Leads to deliver results and uphold Estée Lauder's culture of inclusive leadership.
- Identify talent needs, recruit, and develop team capabilities; support succession planning and career development.
- Foster collaboration across functions and drive an inclusive, growth-minded culture.
- Define account-level strategies that align with brand objectives to drive growth, market share, and profitability.
- Oversee execution of 360° retail strategies, including assortment, merchandising, promotions, and localization needs.
- Partner with Marketing and Product Marketing to build omnichannel campaigns, calendars, and activations.
- Drive integration of brick & mortar and retailer.com to ensure a cohesive omnichannel experience.
- Serve as the primary liaison with key retail partners to drive brand growth and negotiate strategic initiatives.
- Leverage strong retailer relationships to unlock incremental opportunities.
- Support Account Leads in negotiations; step in for the GM when needed.
- Own key P&L metrics, including net/retail sales, demo, co-op, GWP, and investments; manage to monthly targets.
- Lead the LE process: develop shipment forecasts, review sales trends, and identify risks/opportunities.
- Conduct seasonal P&L reviews with Finance to ensure optimal productivity and profitability across doors.
Benefits
- The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Industry
Chemical Manufacturing
Number of Employees
5,001-10,000 employees
