Executive Clinical Account Specialist 1 (Los Angeles, CA) - Biosense Webster, Inc.
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About The Position
Johnson & Johnson is seeking an Executive Clinical Account Specialist 1 for Biosense Webster, Inc, located in Los Angeles, CA. This role is pivotal in providing expert clinical product and technical assistance to physicians and EP Lab Staff, focusing on the effective use of BWI's systems and catheter equipment, such as The CARTO® System and associated software modules and RF generator, during case procedures. The Executive Clinical Account Specialist will operate within an assigned geography, ensuring that business goals are met and exceeded through exceptional service and support. The responsibilities of the Executive Clinical Account Specialist include educating customers on all BWI products to optimize their effective usage. This involves providing technical and clinical information, as well as conducting in-service training sessions. The specialist will collaborate with peers to share best practices that enhance customer value and utilize consultative selling techniques to identify potential sales opportunities within accounts. Additionally, the role requires creating awareness of BWI solutions and facilitating connections between Territory Sales Managers and key decision-makers to drive incremental business. Maximizing customer case support capability is essential, which involves proper planning and scheduling techniques. The specialist will maintain consistent communication with the local team, including Territory Managers and other Clinical Account Specialists, as well as internal and external partners. Building and nurturing mutually beneficial relationships with various stakeholders, including physicians, nurses, technicians, and clinical administrators, is a key aspect of this role. Staying current on product instructions for use, best practices, and relevant scientific literature is crucial for success. The position also entails responding to requests in a high-stress environment, maintaining composure during stressful interactions, and engaging in diagnostic dialogue with multiple business partners to formulate effective solutions. Mentoring new team members and managing administrative tasks, such as account documentation and compliance training, are additional responsibilities. The Executive Clinical Account Specialist must adhere to company guidelines related to health, safety, and environmental practices, ensuring compliance with all regulations and policies.
