EXECUTIVE CASINO HOST

Golden Entertainment • Las Vegas, NV

90d

About The Position

The Executive Casino Host generates quality casino business, assists all guests, attracts and develops players, and ensures that their budgeted revenue and non-revenue goals are met. This position ensures compliance with company, departmental, and gaming policies and regulations.

Requirements

• 4 years minimum customer service background required.
• 2 years minimum casino experience required.
• Working knowledge of general computer programs, including Microsoft Outlook, Excel, and Word.
• Previous computer experience with CMS and LMS preferred.
• Ability to effectively communicate in English, both written and verbal.
• High school diploma or equivalent required.
• Bachelor's degree or other secondary education certification in related field preferred.
• Must be at least 21 years of age.
• Required Work Cards: Gaming, Alcohol Awareness Card.

Responsibilities

• Meets or exceeds all revenue and associated goals assigned by the Player Development department.
• Ensures the highest possible standards of guest service are provided and listens to and responds to guest concerns and questions.
• Recommends and implements strategies to develop new players and promote return visits for high level casino guests to increase profits.
• Supports VIP Services by making room reservations, suite determinations, amenities, and limo arrangements as necessary for casino guests.
• Completes all necessary paperwork (i.e. bill backs, comp slips, reservation request forms etc.).
• Greets guests upon arrival whenever possible.
• Makes appropriate business decisions, complimentary based on recorded play, earned points, comp availability and customer profitability.
• Actively develops and maintains guest loyalty and incremental visitation through personal contact such as on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available amenities and promotional opportunities.
• Able to regain guest loyalty under difficult circumstances.
• Proactively reestablishes relationship with former VIP guests through various marketing programs.
• Maintains current knowledge of all events, promotions, and special functions to provide guests with accurate information.
• Develops and maintains an active player list within criteria guidelines established for executive hosts.
• Proactively seeks out new business on the casino floor, introducing the benefits of and soliciting enrollment for the ace PLAY Player's Club.
• Devotes significant time being visible and available on the casino floor to meet and greet guests during individual visits and special events.
• Supports casino related departments with guest needs.
• Prioritizes, organizes, and completes multiple activities in a high pressure environment.
• Ensures compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
• Completes tasks with minimal supervision and within deadlines.
• Maintains a pleasant, friendly, and welcoming attitude at all times.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: High school or GED