Executive Casino Host - Full Time (Planet Hollywood LV)

Caesars Entertainment•Las Vegas, NV

About The Position

Assists in developing gaming customers; maintains rapport and hosts current players and provides them with special amenities. Establishes and maintains the good will of players, based on personal knowledge of the individual. Represents Caesars Entertainment at special events. Greets and hosts players. Assists in developing invitation lists for special events and in planning the events. Coordinates activities on a regular basis with other team members. Organizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc. Develops incremental trips for players. Keeps informed of competitive promotional methods. Provides complimentaries for players in accordance with guidelines. Conveys terms of programs and explains qualifications to prospective gaming customers.

Requirements

Minimum 2 year Associate’s college degree; Bachelor’s Degree or comparable experience preferred
Minimum of 5 years in gaming, marketing or public relations
Customer service and telemarketing experience required.
Literacy and fluency in English
Enjoys being with people and has the ability to make each guest feel special
Excellent verbal communication skills
Ability to be creative and innovative in guest satisfaction
Ability to solve guests’ problems to their satisfaction while protecting Harrah’s interests
Must possess strong relationship building skills and demonstrate the ability to influence at all levels
Must be able to work flexible hours.
Must be able to maintain composure and excellent guest relations under all circumstances.
Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
Must be able to sit, stand or walk for long periods of time (4 hours).
Must be able to move in and around on the casino floor quickly.
Must be able to respond calmly and handle many customer demands in a fast paced environment.
Visual and auditory range must include immediate environment.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
Ability to grasp, finger dexterity, use repetitive hand motion
Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Responsibilities

Establishes and maintains the good will of players, based on personal knowledge of the individual.
Represents Caesars Entertainment at special events.
Greets and hosts players.
Assists in developing invitation lists for special events and in planning the events.
Coordinates activities on a regular basis with other team members.
Organizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc.
Develops incremental trips for players.
Keeps informed of competitive promotional methods.
Provides complimentaries for players in accordance with guidelines.
Conveys terms of programs and explains qualifications to prospective gaming customers.