Executive Casino Host - Full Time (Caesars Palace LV)

Caesars Entertainment•Las Vegas, NV

2d•Onsite

About The Position

Description ESSENTIAL JOBFUNCTIONS: Player Communication: Builds relationships with target players utilizing contact strategy through a variety of in-bound and out-bound channels. Leverages property amenities/programs to target players. Customer Service: Maintains close ties with target guests through personal contact. Arranges accommodations and amenities. Handles and resolves player problems. Maintains good will with all guests. Ensures guests are aware of events and supports execution through attendance and follow-up. Maintains high level of visibility throughout the facility. Escalates customer feedback appropriately. Credit/Comps Service: Provides collection of credit according to established regulatory procedures. Complies with state andlocal regulatory standards. New Player Identification/Contact: Actively seek out target players and signsthem up for Total Rewards. Informs newprospects about benefits of Total Rewards program. Represents the company at external functionsand special events. Plans, schedules andarranges visits to Harrah’s for selected individual Technical proficiency: Utilizes the casino computer systems for the purpose of tracking complimentaryitems to qualified guests based on restricted comping guidelines. Seeks direction from manager to investigate,evaluate and determine the financial stability of potential customers using allreliable sources available. Computer knowledge: Understandscompetitive environment and can promote and explain Harrah’s Gulf Coast’sbenefits and features. Gives feedback tothe appropriate department as new competitor information is acquired. Teamwork: Collaborates with work-group and all support departmentsto ensure player satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals. Confidentiality/Integrity: Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. Maintains confidentiality of all player accounts. Maintains security and confidentiality of files, records and lists. Demonstrates Harrah’s Spotlight behaviors.

Requirements

Must be literate and fluent in English and Arabic.
Undergoes pre-employment screening and selection process.
Two or more years of host, marketing or sales experience required.
Must have basic PC skills.
Meets all relevant regulatory requirements.
Agrees to sign non-disclosure agreement and pass drug test contingent upon job offer.
May be asked to sign a non-compete agreement.
Must be able to maneuver in and around the entire casino and hotel area, particularly the gaming pit areas.
Must be able to respond calmly in crisis and demanding situations, particularly when situations involve customer or employee conflicts.
Must be very effective at both verbal and written communication, and to speak and understand English and Arabic.
Must be able to respond to visual and aural cues.
Must be able to work in asmoke-filled environment.
Must be able to converse over the telephone in situations where there is loud and disruptive background noise.
Must be able to stand and walk for long periods of time.
Schedule flexibility required.

Responsibilities

Builds relationships with target players utilizing contact strategy through a variety of in-bound and out-bound channels.
Leverages property amenities/programs to target players.
Maintains close ties with target guests through personal contact.
Arranges accommodations and amenities.
Handles and resolves player problems.
Maintains good will with all guests.
Ensures guests are aware of events and supports execution through attendance and follow-up.
Maintains high level of visibility throughout the facility.
Escalates customer feedback appropriately.
Provides collection of credit according to established regulatory procedures.
Complies with state andlocal regulatory standards.
Actively seek out target players and signsthem up for Total Rewards.
Informs newprospects about benefits of Total Rewards program.
Represents the company at external functionsand special events.
Plans, schedules andarranges visits to Harrah’s for selected individual
Utilizes the casino computer systems for the purpose of tracking complimentaryitems to qualified guests based on restricted comping guidelines.
Seeks direction from manager to investigate,evaluate and determine the financial stability of potential customers using allreliable sources available.
Understandscompetitive environment and can promote and explain Harrah’s Gulf Coast’sbenefits and features.
Gives feedback tothe appropriate department as new competitor information is acquired.
Collaborates with work-group and all support departmentsto ensure player satisfaction.
Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
Works with team members to achieve common goals.
Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.
Maintains confidentiality of all player accounts.
Maintains security and confidentiality of files, records and lists.
Demonstrates Harrah’s Spotlight behaviors.