Executive Casino Host

Emerald Queen Casino & Hotel • Fife, WA

83d

About The Position

The Executive Casino Host is responsible for building and nurturing relationships with our most preferred guests, ensuring their satisfaction and loyalty while driving revenue growth for the casino. Duties include acting as the main liaison between the casino and preferred guests, providing personalized service, and meeting their needs and preferences during their visits. This role involves coordinating with other casino departments to ensure seamless service delivery, handling sensitive guest information confidentially, and implementing strategies to increase revenue from preferred guests. Responsibilities also include enhancing guest loyalty through loyalty programs, exclusive perks, and personalized incentives, managing preferred player accounts, and other duties as assigned.

Requirements

• High School Diploma or GED equivalent is required.
• Associates degree in hospitality or related field.
• At least two years of experience as a casino host.
• At least four years of experience in gaming with an emphasis in customer service.
• Minimum of two years of experience in customer service or guest relations, preferably within a high-end or casino environment.
• Exceptional verbal and written communication skills.
• Proficient with computers and customer relationship management (CRM) systems.
• Demonstrate superior guest service and sales skills.
• Ability to handle confidential information with discretion and professionalism.
• Experience in sales or upselling and knowledge of casino operations.

Responsibilities

• Act as the main liaison between the casino and preferred guests.
• Provide personalized service to preferred guests.
• Meet the needs and preferences of guests during their visits.
• Coordinate with other casino departments to ensure seamless service delivery.
• Handle sensitive guest information confidentially.
• Implement strategies to increase revenue from preferred guests.
• Enhance guest loyalty through loyalty programs and exclusive perks.
• Manage preferred player accounts.
• Perform other duties as assigned.

Benefits

• Excellent employer-paid medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees