Executive Assistant

Relais & Châteaux•St. Helena, CA

8h•$85,000 - $100,000•Onsite

About The Position

Position Summary: The Executive Assistant provides assistance and support to the General Manager, often acting as a liaison with Meadowood guests, members, staff, the Meadowood Leadership Team, Southbridge, and the Napa Valley Reserve, by communicating directly and independently with all of the above. The Executive Assistant will be responsible for the management of the General Manager’s office, Who’s in Charge program and act as a personal assistant to the General Manager as needed.

Requirements

Bilingual, ability to speak Spanish preferred.
Organized, intelligent, thoughtful and pro-active
Honest and trustworthy, strong values
Able to multi-task in a demanding environment
Pleasant demeanor, gracious and welcoming
Positive attitude
Team player
Patient, professional and polished
Takes pride in being of service
Interested in the Napa Valley
Knowledgeable of business & social etiquette
Polished & professional appearance
Ability to build relationships with a diverse range of socioeconomic staff and members.
Relies on experience and judgment to plan and accomplish goals.
Administrative experience as an Executive Assistant for 3+ years and work experience in the hospitality industry.
Computer savvy with proficiency in Outlook, MS Teams, Excel, Word, etc.
Valid California Drivers license, College degree desirable.
Sitting with extended computer use, light lifting of office supplies.

Responsibilities

Act as the liaison between the General Manager’s Office and Leadership Committee Members, Department Heads and Staff.
Assist with projects tasks and duties needed to maintain the Executive Office.
Arrange and schedule all meetings for the General Manager, maintain his calendar and organize travel arrangements, when necessary, both personal and professional.
Set up applicant final interviews prior to candidates being hired.
Coordinate General Manager’s Office property functions including, Leadership Committee and Operations meetings and retreats, and any requested special events.
Schedule and attend weekly Leadership and Operations Committee meetings, taking and distributing the minutes.
Communicate directly with guests, on behalf of the General Manager when needed, via letter, e mail, fax and through telephone calls.
Order supplies and maintain equipment as necessary for General Manager.
Act as personal assistant to the General Manager, including tasks such as travel arrangements, bill paying, personal calendar coordination, drycleaning, etc.
Execute the initial processing for all guest amenities including Repeat, VIP, Anniversary, Birthday, Honeymoon and Group VIP guests, including preparation of daily amenity cards & pre-arrival notation in the reservation using Visual One.
Oversee all requests for trade, complimentary stays, or discounts from employees of other hotels as well as from MW staff to other properties.
Maintain & update Meadowood property phone list.
Maintain & distribute complimentary & donation gift certificates for the GM & the Donations Offices.
Act as point of contact for cross-departmental items (such as MyRelais or Sustainability reports).
Act as administrative support for other departments when requested by the GM.