Executive Assistant, Disney Cruise Line Hotel Operations

The Walt Disney Company • Celebration, FL

9d

About The Position

As an Executive Assistant, you will provide administrative support to two Directors in Hotel Operations for Disney Cruise Line. This role requires a proactive, highly organized, and detail-oriented professional who thrives in a dynamic, fast-paced environment. You’ll use a mix of business acumen, relationship management, operational planning, and problem-solving skills to ensure seamless day-to-day operations and exceptional service delivery across Hotel Operations. You will report to the Director of Dining Operations & Integration. This is a Full-Time role.

Requirements

• 3+ years of experience providing high-level support to business executives in large organizations
• Exceptional organizational and multitasking abilities with meticulous attention to detail
• Advanced proficiency in Microsoft Office Suite (particularly Outlook, Word, Excel)
• Skilled in SAP and Concur for business operations and expense management
• Proven ability to manage complex calendars, prioritize independently, and adapt under pressure
• Strong verbal and written communication skills with a polished, professional tone
• Collaborative team player with excellent interpersonal and consultative skills
• Experience managing multiple projects simultaneously with efficiency and accuracy
• Confidence to handle sensitive and confidential information with discretion
• Able to communicate effectively across all organizational levels, from executives and VPs to frontline team members
• Passion for delivering outstanding service to internal stakeholders and guests
• Bachelor’s degree or equivalent work experience required

Nice To Haves

• Experience creating presentation decks in PowerPoint
• Experience using COUPA, SharePoint & Smartsheet
• Experience booking international travel and working with partners globally

Responsibilities

• Provide direct administrative support, including managing complex calendars, meetings, travel arrangements, and expense reports
• Provide administrative support to the two Directors in Hotel Operations
• Serve as the primary point of contact for all office administrative responsibilities, including phones, supplies, onboarding logistics, and correspondence
• Prepare presentations, letters, spreadsheets, agendas, meeting materials, and departmental communications
• Manage logistics for consultants, including travel, payments, and contractual obligations
• Liaise with Immigration Compliance, and input/manage visitor/vendor information in systems such as SVAM, IRGS
• Support onboarding, transfers, and separation processes for new and current cast/crew
• Maintain company vehicle schedules and coordinate procurement needs (laptops, phones, etc.)
• Provide backup support for department coordination during emergency procedures and act as the Record Information Management (RIM) Coordinator
• Assist with event planning, event setup, and package receiving as needed
• Exercise sound judgment in prioritizing tasks and anticipating the needs of leaders and team members
• Partner with Operations Assistants across the fleet, contributing to ongoing process improvements
• Handle special tasks and high-priority projects as requested
• Manage all responsibilities with the highest level of discretion and confidentiality

Benefits

• Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide.
• Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees