Executive Assistant -Team Senior Manager

Marsh McLennan

4d•Hybrid

About The Position

We are seeking a talented individual to join our team at Marsh as a Senior Manager, Administrative Service Delivery Team Leader based out of our New York City office. This is a hybrid role that requires working at least three days a week in the office. The successful candidate will lead daily operations from a support and administrative level, coordinating complex logistics and task assignments for client relationship projects while ensuring effective communication and problem resolution. What can you expect? You will manage a global team which includes administrative assistant leaders and a team of executive assistants. You will coach and develop leaders to effectively manage their own teams You will be accountable for the development and performance management of the executive and administrative assistant team, including ensuring consistency in setting individual annual performance goals and training selection, responsibility for mid- and end-year reviews, coaching to help team achieve goals, develop skills or improve performance, managing performance issues, and capturing and incorporating feedback from all stakeholders into performance evaluations. You will have accountability and oversight for maintaining the integrity of the Marsh US administrative assistant model. You will foster a strong sense of community and connectivity between nearshore and onshore administrative assistants to enhance collaboration and engagement. This hybrid position requires in-office presence 3 days a week. What's in it for you? A global company with a strong brand and strong results to match. A culture of collaboration, and valued partnership with the business. Competitive pay and full benefits. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Requirements

A minimum of 10 years of total experience, with at least 5 years' experience working in a management position (you should be a strong people manager capable of recruiting, training, coaching and motivating talent).
Advanced experience with Microsoft Office suite, including Word, Outlook, Excel and PowerPoint.
Proficient with data analysis and reporting.
Bachelor’s degree/diploma in any field or equivalent experience.
Extensive knowledge of strategic planning, headcount management, budget management, process standardization, project management, group facilitation and management of large groups of people.

Nice To Haves

Preferred experience in management consultancy or similar professional services industry.
Creative, methodical, organized with excellent attention to detail, flexible attitude; embraces change, hard-working, and results-driven.

Responsibilities

Manage a team of Administrative Assistant Leaders and executive assistants, ensuring a balanced support model that optimizes capacity.
Provide administrative support to Senior Leader(s).
Work closely with the region leader, office leadership, and HR to address management or team-related issues.
Lead complex initiatives on behalf of the regional and/or global team.
Be a change ambassador and work with teams to adapt to changes by ensuring they have the right information, training, and support, with the end goal of implementing new firm initiatives or function process changes.
Ensure consistent hiring practices prioritizing capability and delivery standards.
Oversee training and onboarding processes to align with organizational expectations.
Promote and socialize best practices, serving as the escalation point for executive and nearshore site leaders.
Consult with business leaders as needed to align team efforts with business objectives.
Take ownership of decisions and actions related to team management and operational outcomes.
Coordinating day-to-day collaboration, i.e. Time-off, new EA tasks, vendor/process management support (C&W, Xerox, BCD, procurement).
Ensuring feedback from all stakeholders is captured in performance reviews.
Building community and connectivity with nearshore and onshore AA’s.