Executive Assistant/Quality Assurance Manager

Auberge Resorts•Gardiner, ME

44d•$60,000 - $68,000

About The Position

Sprung from the site of a fallow tree nursery, Wildflower Farms, Auberge Collection is a 140-acre retreat in New York's Hudson Valley, just 90 minutes from New York City. Rooted in meaningful encounters with nature, the property sways with the seasons, surrounded by meadows of native flowers and woodlands. Anchored by its namesake farm with orchards, heirloom gardens, and animals, the retreat offers immersive seasonal experiences like foraging walks, cooking workshops, and healing sessions. A three-mile walking trail links 65 stand-alone cabins, cottages, and suites with the Movement Studio and Maplehouse, a lofty barn home to a dynamic cooking school. Accommodations are immersed in the ever-changing landscape, offering a deep sense of place. Guests are welcomed at The Shop, reminiscent of a well-curated potting shed, and the open-air Great Porch. Dining at Clay, the centerpiece restaurant, features source-origin cuisine that honors the region's bounty. Thistle offers wild-crafted wellbeing that evolves with the seasons. The property also provides access to neighboring Mohonk Preserve, where wooded trails and cliffs invite world-class hiking, biking, and climbing. Named the Number 1 Hotel in New York State by Travel + Leisure for the 2025 World's Best Awards and recognized with a One Key distinction from the inaugural Michelin Guide, Wildflower Farms is a basecamp for adventure, craft, and curiosity.

Requirements

Minimum of 3-5 years of administrative support experience, preferably in luxury hospitality or a related field.
Strong organizational and multitasking skills with impeccable attention to detail.
Excellent written and verbal communication skills, with proven ability to liaise effectively between executives and leadership teams.
Professional discretion and ability to handle confidential information
Resourcefulness, confidence in decision making, and sound judgment as well as drive to identify and execute ways to streamline or improve processes
Proficiency in Google Workspace, and related administrative tools.
Ability to work flexible hours and adapt to the dynamic needs of a luxury resort environment.

Nice To Haves

Experience with hospitality systems such as Revinate, Opera, Alice or equivalent platforms is a plus.

Responsibilities

Support daily administrative tasks for the General Manager as requested
Be a liaison to internal and external stakeholders and provide timely follow-up on requests
Support the General Manager with guest inquiries (transportation, accommodation, dining, experiences, etc)
Assist with meeting coordination (scheduling, AV, creating presentations, etc)
Organize and assist in preparing for internal events and NG VIP visits: prepare agendas and site alerts, secure Banquet Event Orders, assist with presentation development
Liaise between General Manager and community organizations
Act as the primary link between the General Manager and resort leadership, ensuring expectations are clearly communicated and execution is monitored.
Coordinate all communication from the GM Office as it relates to guest feedback
Understand business goals and their implications to our everyday work
Research NG guests and assist in preparing a personalized itinerary including personalized GM cards), ensuring proper filing in the Beehive.
Create and maintain a comprehensive strategy to ensure data quality across the organization, defining standards and processes
Conduct weekly spot audits within departments to ensure service standard consistency is maintained at all times
Liaise with L&D and Operational Directors to create robust training programs based on data provided through audits, guest feedback and performance metrics
Identify trends and work with department leaders on providing action plans where needed.
Continuously monitor data quality metrics, analyze data to identify patterns and issues, and generate reports on data integrity.