Executive Asian Casino Host

Caesars Entertainment • Danville, VA

123d

About The Position

The position is responsible for generating casino revenue through the development of existing VIP accounts and prospecting for new accounts, while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs. The role involves building loyalty among valued VIP customers by developing relationships effectively, utilizing marketing and upscale sales techniques. The individual will maintain relationships with VIP guests through personal contact via phone and in-person interactions, with the ultimate goal of maximizing gaming revenue as set by the management team. The position requires utilizing hotel, dining, transportation resources, and direct mail to actively recruit VIP players. The candidate will effectively coordinate time between customer-facing activities, participating in special events and social functions, and phone/email correspondence to achieve benchmark goals. Anticipating, responding to, and consistently meeting or exceeding the needs of guests, including transportation and accommodation arrangements, is crucial. Coordination with the Executive Host Team and Director is needed to lead to successful delivery of pre-trip itineraries, leveraging partnerships throughout the property to maximize smooth, high-end service delivery. The role also involves establishing, coordinating, and leading both on and off-property VIP events, handling difficult guests and situations in a calm, professional manner, and fully complying with all applicable rules, regulations, laws, and policies. The candidate will support and cultivate new ideas and methods to deliver business solutions, identify ways to increase efficiencies or improve products or services, and clearly communicate programs/services to necessary people. The position requires keeping track of existing products/services and/or progress on new initiatives, staying up to date with the latest developments in the industry, and developing skills to handle increasingly complex matters. The candidate must uphold company expectations including the Code of Commitment, policies, procedures, industry regulations, department goals, and business strategy.

Requirements

• 1-3 years of service industry experience preferred, casino/hotel industry or sales experience is a plus.
• Fluency in English is required; speaking Chinese Mandarin is preferred.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Excellent interpersonal, communication, problem-solving, and analytical skills.
• Must have excellent customer service skills.
• Systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent networking abilities.
• Avid member of the local community with commercial and industry awareness.
• Ability to stand and walk, and mobility to move easily around the work area for the entire shift.
• Must be physically mobile with reasonable accommodations including the ability to push, pull, carry, and lift up to 20 lbs.
• Ability to uphold and demonstrate the highest level of integrity in all situations.

Responsibilities

• Generate casino revenue through the development of existing VIP accounts and prospecting for new accounts.
• Maximize existing revenue streams utilizing active databases and implementing creative marketing programs.
• Build loyalty among valued VIP customers by developing effective relationships.
• Maintain relationships with VIP guests through personal contact via phone and in-person interactions.
• Utilize hotel, dining, transportation resources, and direct mail to actively recruit VIP players.
• Coordinate time between customer-facing activities and phone/email correspondence.
• Anticipate, respond to, and consistently meet or exceed the needs of guests.
• Coordinate with Executive Host Team and Director for successful delivery of pre-trip itineraries.
• Establish, coordinate, and lead both on and off-property VIP events.
• Handle difficult guests and situations in a calm, professional manner.
• Comply with all applicable rules, regulations, laws, and policies.
• Support and cultivate new ideas and methods to deliver business solutions.
• Identify ways to increase efficiencies or improve products or services.
• Communicate programs/services clearly to necessary people.
• Keep track of existing products/services and progress on new initiatives.
• Stay up to date with the latest developments in the industry.
• Develop skills to handle increasingly complex matters.

What This Job Offers

• Industry: Accommodation
• Education Level: No Education Listed