Executive Admissions Representative

Ancora Education • Fayetteville, NC

5h • Remote

About The Position

The Executive Admissions Representative will interact with prospective students to support their decision to attend school. This role involves communicating the school's philosophy and features, advocating for prospective students, and meeting established quantitative minimum activity standards. The representative must operate in an accurate, professional, compliant, and ethical manner, adhering to school-approved admissions processes and procedures and the Admissions Code of Conduct.

Requirements

• High School diploma or equivalent
• 2 years’ experience in sales and/or customer service
• Computer skills
• Possesses excellent verbal communication, particularly telephonic
• Good written communication skills
• Persistence combined with a positive attitude and approach to work and others
• Self-motivating work style
• Mature, positive and collaborative interpersonal skills
• Possesses the ability to effectively use applicable school systems, databases and tools
• Willingness to work nights, weekends, and/or holidays
• Ability to work in a fast-paced environment and meet deadlines of multiple concurrent tasks
• Ability to remain flexible and easily adapt to changes in work environment or schedule
• Ability to communicate effectively and provide a positive, professional impression via phone, email, text and in-person to students and staff from diverse backgrounds
• Ability to assist the Admissions department with support and training needs as applicable
• Ability to work and succeed individually and as part of a team in a highly structured and regulated work environment
• Ability to work remotely in any/all states in which Ancora is licensed/approved to do business

Nice To Haves

• Four-year degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
• 5+ years of experience in post-secondary education
• Experience with Google products (Doc, Sheets, Slides, Gmail)

Responsibilities

• Consistently operate within and evaluate monthly activity against minimum activity standards of the Executive Admissions Representative (found in the Admissions Benchmark Policy/Monthly Activity Standard Evaluation)
• Develop and manage action plans in order to meet qualitative performance standards (found in the Annual Performance Review)
• Professionally assist prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
• Use telephone and in-person interviews, along with chat, text messaging and e-mail correspondence to identify student prospects and determine their educational needs, concerns and interests.
• Develop rapport with prospective students and maintain frequent contact throughout the enrollment cycle.
• Partner with other departments including Financial Aid and Academics to ensure the delivery of a high level of service to every student including those interested in degree programs.
• Provide quality service towards Veterans, Agencies and facilitate outside events with organizations and students.
• Other responsibilities, as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees