About The Position

In this role, you will serve as a key point of contact for prospective students, guiding them through the enrollment journey with care, professionalism, and expertise. You will conduct consultative conversations to understand students’ goals, provide tailored solutions, and ensure a smooth transition into their chosen programs. Working in a high-touch, remote environment, you will collaborate with multiple departments to support document collection, financial aid guidance, degree planning, and matriculation. Your efforts will directly impact student success and satisfaction, helping individuals take the next step in their educational and career objectives. The position requires strong communication skills, the ability to manage a high-volume pipeline, and a commitment to delivering an exceptional student experience.

Requirements

  • 5 years of online admissions experience in a consultative, sales-oriented role with adult learners
  • Proven ability to meet or exceed metrics and enrollment targets
  • Self-motivated and comfortable making a high volume of outbound calls to engage and qualify prospective students
  • Bachelor’s degree required
  • Knowledge of Salesforce or similar CRM platforms preferred
  • Excellent verbal and written communication skills with a strong phone presence
  • Passion for empowering students and providing an outstanding experience
  • Ability to work independently, manage deadlines, and succeed as an individual contributor

Nice To Haves

  • Knowledge of Salesforce or similar CRM platforms preferred

Responsibilities

  • Engage prospective students via phone, email, and other communication channels to guide them through the enrollment process
  • Conduct consultative conversations to assess student needs and present appropriate program solutions
  • Support students with required documentation, transfer credit evaluation, degree planning, and payment options
  • Maintain accurate prospective student records in CRM and other software applications
  • Collaborate with departments such as Financial Aid, Academic Advising, and the Registrar to ensure a seamless enrollment experience
  • Meet and exceed departmental goals and performance metrics
  • Protect student privacy and comply with federal student privacy laws (FERPA)

Benefits

  • Full-time remote work with flexible schedules
  • Competitive salary and performance-based incentives
  • Opportunities for professional development and career growth
  • Health, dental, and vision coverage options
  • Paid time off and holiday leave
  • Collaborative and supportive work environment
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