Executive Administrative Assistant

American Express•Charlotte, NC

3d•$31 - $49•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Continuity Management, Aviation, Internal Fraud Center of Excellence and Global Security. ESS helps keep American Express growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world. Internal Fraud plays a key role within American Express’s 1LOD Internal Fraud Center of Excellence (COE), responsible for designing, implementing, and optimizing rules that detect and prevent internal fraud. How will you make an impact in this role? The Executive Assistant plays a critical role within the Internal Fraud Center of Excellence, serving as a strategic partner to the Vice President, Head of Internal Fraud. This role supports both the day-to-day operating rhythm and the build out of a newly formed team, ensuring priorities are organized, initiatives are advancing, and leadership is positioned to execute effectively. Reporting to the Vice President, this role combines executive support with structured project coordination. The individual will work closely with cross functional partners across Fraud Analytics, Investigations, Technology, and Operational Risk to help drive alignment, track key deliverables, and maintain strong operational discipline as the function scales.

Requirements

5+ years of executive administrative support experience within a large organization
Proven track record of supporting senior leaders with a customer-first mindset and strong attention to the executive’s needs and experience
Experience supporting global or senior leaders across multiple time zones
Ability to operate with a high level of integrity and maintain complete confidentiality when handling sensitive issues
Effective verbal and written communication skills, with the ability to clearly convey information and confidently interact at all levels
Excellent time management and organizational skills with strong accuracy and attention to detail; able to work flexibly and under pressure
Demonstrated ability to manage multiple priorities and execute across multiple initiatives in a fast-paced, dynamic environment
Ability to identify problems, evaluate potential solutions, and proactively work toward resolution
High proficiency using MS Office (Word, Excel, PowerPoint) and internal AXP tools and systems, including Outlook, Webex, Ariba, Concur, Payroll, SharePoint, and myInfo
Strong interpersonal and networking skills to build and maintain effective professional relationships across the organization
Ability to interact effectively and diplomatically with executives and Executive Assistants across AXP
Team-oriented mindset with the ability to excel in a dynamic, evolving environment
Willingness to work in the New York office at least 3 days per week

Nice To Haves

Positive, solutions-oriented demeanor and reliable follow-through
Keen attention to detail with a strong sense of urgency in execution
Ability to prioritize independently and work autonomously with minimal guidance
Strong understanding of AXP policies and procedures

Responsibilities

Serve as a strategic partner to one Vice President initially, with scope to expand to additional leaders over time, aligning complex calendars to business priorities and long range planning
Work closely with the Vice President as they onboard and build a newly developed team, providing hands on support across both administration and project coordination
Act as a central coordination lead across Directors and key partners, translating shifting priorities into clear plans, milestones, and follow ups
Drive end to end planning for internal and external meetings, including agenda development, materials, logistics, and action tracking
Provide project management support across leadership initiatives by tracking progress, managing deadlines, and escalating risks as needed
Maintain forward visibility into critical milestones, leadership forums, and enterprise commitments to ensure preparedness and alignment
Oversee complex travel planning and integrated itineraries that support strategic objectives
Manage expense reporting and reconciliation, while supporting special projects and team initiatives with strong execution discipline and cross functional coordination

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities