The position involves greeting persons entering the office, determining the nature and purpose of their visit, and directing or escorting them to their destination. Responsibilities include opening, reading, and preparing answers to routine letters, locating and attaching appropriate files to incoming correspondence requiring replies, and taking and distributing meeting minutes to the appropriate individuals. The role also involves handling and distributing incoming and outgoing mail, creating and maintaining computer- and paper-based filing and organization systems for records, reports, and documents. Additionally, the position requires transmitting information or documents using a computer, mail, or facsimile machine, and preparing letters, memos, and other documents using various software. The individual will enter and retrieve information contained in computer databases, operate standard office equipment, and document and communicate all guest requests or complaints to appropriate personnel.