Executive Account Manager

Paylocity • Meridian, ID

131d • $45,100 - $83,700

About The Position

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. The Executive Account Manager provides telephone, email, and potentially on-site support to large revenue clients who contact Paylocity concerning payroll HR practices, software operations, and other technical and non-technical issues. The Executive Account Manager works directly with other departments to ensure the client's needs are being met. They will identify their clients' business objectives and align Paylocity solutions to meet those objectives.

Requirements

• Bachelor's degree or applicable client services/industry experience.
• Minimum 3 years' experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required.
• Prior experience in project management or problem-solving preferred.
• Experience in a help desk environment or software support highly desirable.
• Computer skills, including Windows and MS Office programs required.
• Customer service focused.
• Strong communication and listening skills.
• Strong problem-solving/analytical ability.
• Strong mathematical aptitude.
• Team orientation.
• Time management.
• Ability to manage change.
• Dependability.
• Attention to detail.
• CPP highly preferred.

Nice To Haves

• Self-starter with the ability to handle multiple projects at once.
• Excellent writing skills for business communications.
• Strong interpersonal skills to communicate effectively to a multitude of personalities and work across the organization to get issues resolved.
• Ability to work cross-functionally and build and maintain strong internal partnerships.
• Able to identify the strengths and weaknesses of solutions or approaches to problems.
• Able to deliver accurate information within required deadlines.

Responsibilities

• Provide professional, ethical, knowledgeable, and reliable service to clients.
• Develop and maintain strong relationships with an assigned portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations.
• Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve the client's request.
• Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio.
• Maintain expert-level knowledge of Paylocity products and partnerships to ensure each client is realizing the maximum benefit of our system.
• Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary.
• Assist with special projects as assigned.
• Work overtime as needed, especially during year-end.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) match.
• Career development opportunities.

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree