Exec, Client Care Ctr Service
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About The Position
The position involves handling customer calls and issues quickly and effectively, ensuring end-to-end resolution where applicable. Responsibilities include signing up customers for value-added services and digital education, accurately tagging call types, and providing accurate information to customers regarding their queries and concerns. The role requires a high level of awareness regarding KYC and Anti-money laundering policies, as well as the ability to handle both inbound and outbound calls. The individual will strive to achieve set targets and service standards, probe and identify financial needs during service calls, and pitch relevant solutions in line with customer requirements. Additionally, the role involves identifying potential disputes, ensuring proper follow-up and tracking of cases, and adhering to customer data confidentiality and compliance with applicable rules and regulations. Achieving KPIs and KRIs is essential, along with following up on delinquent accounts for timely payments.
