Exec Casino Host Asian (Harrah's Philadephia)
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About The Position
The position is responsible for flawlessly booking all guest trip accommodations, including special event reservations, restaurant reservations, shows, hotels, transportation, and special amenities. The role involves handling and resolving player problems or service issues, maintaining goodwill with all guests, and ensuring guests are aware of all property special events and promotions. The individual will support the execution of special events and promotions through attendance and continuously serve as a customer listening post, ensuring that all customer feedback is properly recorded and forwarded to the appropriate manager. The position also requires actively seeking out target players while customers are on property and ensuring that new or infrequent guests are properly introduced to the product, Total Rewards program, and/or direct mail programs.
