Excursions Manager

Icy Strait Point LLC•Hoonah, AK

8d•$72,000 - $80,000

About The Position

The Excursions Manager oversees daily tour operations to ensure safe, efficient, and high‑quality delivery. The role supports guest satisfaction, employee engagement, and operational consistency while supervising and coaching all seasonal supervisors. Responsibilities include maintaining oversight of each tour, supporting ship communication, and assisting the Director of Excursions with operational needs. The position also manages labor alignment, helps keep staffing within budget, and contributes to financial forecasting and overall departmental performance.

Requirements

Minimum 10 years working in tourism industry, preferably in Alaska, with emphasis in operations and guest services.
Minimum 5 years’ experience managing staff over 40.
Proficient computer skills including Microsoft Office Suite, and aptitude for learning other computer programs.
Proven outstanding customer service philosophy and practices.
Bachelor’s degree in business or tourism preferred.

Responsibilities

Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
Build and maintain strong working relationships with shipboard shore excursion staff.
Support communication between shipboard teams and on-site excursions operations.
Oversee communication and compliance with contracted tour providers.
Oversee communication and coordination for charter groups and special events.
Assist with new tour development, allocations, and operational input for proposals.
Oversee the functionality of Independent Business Units and productivity of the Excursions Supervisors, including review of weekly and monthly reports.
Conduct weekly, and as needed, meetings with Excursions Supervisors and Excursions Staff to provide coaching, operational updates and morale support.
Ensure all tour equipment is operational and tour ready, including routine cleaning, service checks, and compliance.
Support the Compliance/Dispatch Specialist and oversee general compliance, maintenance and Dispatching.
Assist Excursions Supervisors with regular safety checks and tour quality auditing.
Perform additional duties as assigned.