Exchange Visitor Prog. Client Success Associate

Southwestern Companies•Nashville, TN

About The Position

Global Educational Concepts (GEC) helps international students and professionals travel to the U.S. each year to participate in a variety of cultural exchange programs. Our short-term exchange programs encourage and support public diplomacy through people to people relationships that promote peace and mutual understanding. GEC participants work and train across the U.S., gaining new skills and experiencing American culture while also sharing their culture with us. Our programs are governed by the U.S. Department of State, supporting and building upon their mission of public diplomacy and mutual understanding between nations, one exchange student at a time. Through these life changing experiences, we build the bridge between different countries, cultures, and people, striving every day to make a difference in the world. The Exchange Visitor Program Client Success Associate assists with addressing host employer inquiries, concerns, and issues to build lasting client relationships. This position drives J-1 program compliance with federal visa regulations. The Exchange Visitor Program Client Success Associate is responsible for establishing new clients and employers while building upon existing client relations. This position provides administrative support with orientation information sessions for prospective host employers. The Exchange Visitor Program Client Success Associate coordinates various aspects of exchange visitor program management to include participant screening, school placement matching, pre-arrival logistics, school employer onboarding, continued program support, data management, site visits, national events, and post-program services. This position reports to the Program Manager and provides excellent service to team members and clients while demonstrating the company values and supporting the mission.

Requirements

Bachelor’s Degree in Marketing, Business Administration, Organizational Communications, Operations, Education, Global Studies, Student Personnel Services, Student Affairs or related field
2 years of experience in customer service
Proficient in Microsoft Office
Basic understanding of the U.S. Cultural Exchange program purpose and rules
Basic understanding of U.S. Education systems
Willingness and aptitude for acquiring new knowledge and skills
Ability to accurately follow instructions and complete tasks with precision
Adherence to ethical standards and professional behavior in a workplace setting
The ability to adjust to new tasks and responsibilities
A desire to learn and explore new ideas
Ability to find information and resources to support their work
Ability to work on multiple projects simultaneously while accomplishing daily tasks
Effective oral and written communication skills and excellent interpersonal skills
Attention to detail and critical thinker with exceptional problem-solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability to work independently while demonstrating excellent organization and follow through
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to move with purpose and a strong sense of urgency
Self-motivated, positive, and enthusiastic
A desire to seek and explore new initiatives in pursuit of program objectives
Self-starter with a strong desire to exceed expectations and capable of supporting a team
Maintain confidentiality discretion
Ability to effectively work in collaboration with others to achieve business objectives
Willing to grow and be challenged
Attend training as requested

Responsibilities

Assist with addressing participant and host employer inquiries, concerns, and issues to build lasting client relationships
Drive J-1 program compliance with federal visa regulations
Responsible for establishing new clients and employers while building upon existing client relations
Provide administrative support with orientation sessions for incoming host employers
Assist with processing employer registration and documentation
Verify employment records
Screen exchange visitor credentials
Verify state licensure requirements and candidate compatibility
Offer account support to school MyGEC portal users
Assist schools in candidate placement search
Maintain accurate client records and databases
Coordinate school meetings with school administrators
Provide exchange visitor program information and guidance
Assist with participant position preparation materials
Maintain regular communication with clients throughout their program
Resolve employer issues and concerns in a timely manner
Coordinate with host school administrators and supervisors
Coordinate logistics for meetings, conferences, engagement events, and site visits
Assist with media, social media, and marketing campaigns
Provide assistance with administrative tasks
Prepare reports and statistics as required
Perform other duties as assigned