Exchange Coordinator

Hendrick Automotive Group•Naples, FL

1d•Onsite

About The Position

Responsible for assisting sales management in the daily responsibilities of preparing vehicles for placement on the lot and other operational tasks. Assists sales staff and customers as needed.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Valid Driver’s License
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

Previous experience in automotive or customer service industries desired.
Excellent interpersonal, customer service, and organizational skills.

Responsibilities

Performs Courtesy Deliveries
Prepares Used Car Books
Coordinates Lease Turn-Ins
Assists Salespeople with Product Training
Assists Salespeople Locate Vehicles
Conducts Departmental Orientation of new employees
Prepares Window Stickers / Merchandising for the used car lot
Arranges / Tracks transport of incoming used vehicles
Monitors Quality control of reconditioned vehicles for the front line
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned