Exceptions Processing Coordinator
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Pay is $17.25 - $21.56 which may be below your state's minimum wage. Please take this into consideration when applying. Conduent is looking for an organized and detail‑focused Exceptions Processing Coordinator to support our customer account and financial operations. In this role, you will process refunds, research account history, assist with reconciliations, and help resolve chargebacks and returned checks.
Requirements
- Have High School Diploma
- Have a minimum of (2) years of experience working in a financial or customer service role
- Demonstrate proficiency with MS Office Suite, particularly Excel
- Ability to work effectively from a home office
- Can travel to the office as business needs arise
Nice To Haves
- Hold an associate’s or bachelor’s degree
Responsibilities
- Process closed account and open account refunds to customers
- Research customer financial history and notate accounts when necessary
- Generate production detail reports to perform and end of day close out
- Assist with daily and monthly reconciliations of issued and outstanding checks
- Respond to chargeback disputes and returned checks while adjusting customer account balances
Benefits
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
