Excellence Team Manager

Goodwill-Easter Seals Minnesota•Saint Paul, MN

1d•Hybrid

About The Position

The Excellence Team Manager (ETM) provides leadership and supervision to a team of staff who support the Services & Programs Division. This role focuses on building a cohesive, engaged team; monitoring and supporting individual staff performance; and ensuring services are delivered in a consistent, high-quality, and coordinated manner aligned with organizational standards. The ETM maintains positive working relationships with stakeholders and is accountable for team operations within the assigned area, including oversight of budgets and responsible use of resources. Day in the life: In a typical day, an Excellence Team Manager can expect to... People Leadership & Development: Provides direction, support, and development opportunities to Excellence Team staff. Builds a positive, accountable, and engaged team environment that supports effective day-to-day operations. Quality Assurance: Provides oversight, resources, and continuous improvement support for services delivered by the Excellence Team. Ensures team practices are consistent, well-documented, and aligned with organizational standards. Operational Leadership & Effectiveness: Provides leadership, coordination, and project support for the Excellence Team and other stakeholders. Financial Management: Supports the Senior Manager in budget and resources management for assigned areas using approved financial guidelines and accepted practices, policies and procedures. Financial decisions are made in consultation with the Senior Manager and Director based on factual information, proactive planning, and the best interests of the division and organization.

Requirements

Knowledge of management, supervision and training practices
Strong verbal and written communication skills
Knowledge of social service systems and supports: WIA, school systems, MFIP, MA, SNAP, Housing Supports, and other related systems and supports
Familiarity with grant process, nonprofit funding sources and what quality services and programs look like for people with disabilities and disadvantages
Ability to manage training and mentoring of staff
Experience with financial management
Desire and ability to lead change initiatives
Ability to meet deadlines and achieve required outcomes
Effective prioritization and organizational skills
3+ years of relevant experience preferred
2+ years of experience leading a team