EXAMINER TECHNICIAN 2

Arizona Department of Administration•Phoenix, AZ

1d•$16•Onsite

About The Position

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov [https://des.az.gov/]; or click on the link here [https://youtu.be/Nik5MiXqOV8] to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced, highly motivated individual to join our team as an Examiner Technician 2 (ET 2) in Centralized Document Services (CDS). The person in this position prepares client eligibility documents, categorizes using bar-codes, scans, indexes, and uploads documents into the Family Assistance Administration’s (FAA’s) Document Management System (DMS) via a computer terminal or Multi-Function Printer (MFP) and/or Health-E-Arizona Plus system (HEA Plus). This is an in-office position. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Requirements

Basic knowledge of program rules, regulations, policies, and procedures.
Imaging equipment (scanner, Multi-Function Printer, terminal, etc.)
Computer software programs (Microsoft Word, Excel, Google Suite, Google Docs, Google Sheets).
Good listening, oral, and written communication skills.
Establish and maintain effective working relationship skills.
Effective time management and organizational skills.
Compile data and complete reports accurately and in a timely manner.
Multi-task and prioritize.
Apply policies and procedures accurately and timely.

Nice To Haves

Computer experience and Customer Service Experience in an office setting.

Responsibilities

Review documents/applications received from local offices and potential clients to ensure they are completed, date stamped, researched in FAA’s automated system, OnBase, Arizona Technical Eligibility Computer System (AZTECS) and/or Health-E-Arizona plus (HEA Plus); register for appropriate program(s); index appropriate screens into FAA’s Document Management System, OnBase, AZTECS and/or HEA Plus or prepare for scanning, and place in appropriate system.
Upload documents into the FAA’s Document Management System (OnBase) via computer terminal or MFP. Validate all documents that are scanned, and re-index documents scanned to the incorrect eligibility type.
Set alerts and index Arizona Supplemental Nutrition Assistance Program (SNAP) notices. Upload change reports, correct the address in the system, and document Case Documentation (CADO). Indicate any changes to the client’s households as indicated on the Mid Approval Contact form. Submit a client request for appeals through HEA Plus or send the case to the Office of Inspector General (OIG) for review.
Pick up return mail, open, date stamp, sort, prepare, research FAA’s automated system (OnBase), AZTECS, and/or HEA Plus, prepare documents for scanning, set alerts, and/or send emails if appropriate. Ensure all documents are translated into English. Ensure all documents sent over by other agencies are reviewed thoroughly and are disseminated to the appropriate queues. Answer the telephone, screen the calls, and refer to the appropriate person and/or office following administration and office/unit guidelines, which may require translation services or bilingual speaking staff.
May serve as a lead to monitor or assist with monitoring of schedules, workflow, assist with educating staff on work functions, gather and compile data, and submit reports accurately and timely. Based on the queues worked, may require separating and uploading documents to the correct document type(s) and/or case(s). Requires research of OnBase, HEA Plus, and AZTECS.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities