Exam and CNA Proctor

Ivy Tech Community College•Valparaiso, IN

32d•$15

About The Position

This position is responsible for the administration and documentation of certifications/assessments and will work closely with the Testing Center Manager/Director to maintain currency (certified proctor) in skills and procedures for potential and enrolled college students utilizing approved assessment instruments and standardized procedures, and for high stakes workforce certification exams according to required protocols and guidelines. Major Responsibilities: Manage and approve CNA appointments, reserve lab and computer spaces, coordinate with nursing staff, skills proctors, and high schools for written and skills testing. Arrange residents for skills testing, travel to high schools/nursing facilities to administer written exams and oversee community day testing logistics. Create, enter, and maintain testing schedules, paperwork, and records across software, calendars, and websites; scan, upload, and file required documents. Ensure labs are stocked with necessary supplies, order replacements, and provide proctors with all required paperwork and materials. Find and schedule an individual to be the resident for skills testing or fulfill the role as the resident for skills testing Provide certification, assessment, and distance education exam administration according to designated proctor policies and procedures. Complete all required high stakes exam proctor training and stay current with exam protocol changes. Provide limited hardware and software troubleshooting, including calls to testing technical support services when problems arise. Maintain accurate records of all assessment services provided and supply this information to appropriate college offices on a timely basis. Adjust testing procedures for individuals according to documentation provided by the Director Disability Services prior to testing sessions. Assist with scheduling center activity. Respond to customer queries. Promote, demonstrate, and maintain a professional manner and appearance. Assist in keeping the assessment and certifications centers organized, clean, supplied, and well maintained when on campus. Other related or appropriate duties as required. Schedule: Scheduling is based on Testing Center appointments and student need. This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Requirements

Three (3) years' experience in an administrative support environment.
Must have good technology skills and the ability to assess and troubleshoot system issues
Must have good written and oral communication skills; above average computer literacy; experience with word processing, spreadsheet, and database software, preferably Microsoft Office.
Ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and demonstrate the ability to work with a diverse staff and student population.
Perform test administrative duties to maintain the proper functioning of the office.
Must possess strong organizational skills and attention to detail.
Ability to research and resolve student and employee related issues.
Ability to keep departmental information confidential.
Working knowledge of computers is essential - excellent word processing and spreadsheet computing skills are required.
Must exhibit excellent interpersonal communication, telephone, confidentiality, and customer service skills.
Flexibility and the ability to multitask
Constant sitting, standing and walking within the office area.
Infrequent lifting and bending.
Requires the ability to interpret and understand complex assessment instructions, to use problem solving techniques as they arise and reason to make decisions.
We are looking for a candidate who is committed to an environment where team members feel valued, respected and supported. The ideal candidate will demonstrate a strong commitment to a workplace culture that recognizes and appreciates varied perspectives, backgrounds, and experiences. We are seeking someone who is passionate about creating and maintaining a team dynamic that encourages open communication and mutual respect.

Nice To Haves

Associates degree

Responsibilities

Manage and approve CNA appointments, reserve lab and computer spaces, coordinate with nursing staff, skills proctors, and high schools for written and skills testing.
Arrange residents for skills testing, travel to high schools/nursing facilities to administer written exams and oversee community day testing logistics.
Create, enter, and maintain testing schedules, paperwork, and records across software, calendars, and websites; scan, upload, and file required documents.
Ensure labs are stocked with necessary supplies, order replacements, and provide proctors with all required paperwork and materials.
Find and schedule an individual to be the resident for skills testing or fulfill the role as the resident for skills testing
Provide certification, assessment, and distance education exam administration according to designated proctor policies and procedures.
Complete all required high stakes exam proctor training and stay current with exam protocol changes.
Provide limited hardware and software troubleshooting, including calls to testing technical support services when problems arise.
Maintain accurate records of all assessment services provided and supply this information to appropriate college offices on a timely basis.
Adjust testing procedures for individuals according to documentation provided by the Director Disability Services prior to testing sessions.
Assist with scheduling center activity. Respond to customer queries. Promote, demonstrate, and maintain a professional manner and appearance.
Assist in keeping the assessment and certifications centers organized, clean, supplied, and well maintained when on campus.