EX - UX Research Internship - Summer 2026

ServiceNow • San Diego, CA

96d • $43 - $55

About The Position

At ServiceNow, we're looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions. Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated Summer Coach to further grow their careers with us.

Requirements

• Currently pursuing a Masters degree in the Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related degrees.
• Graduating December 2026, or later.
• Able to work full time for 12-weeks during the summer.
• Portfolio of work is required at time of interview.
• Experience successfully applying customer-centered research and mixed design methods, highly preferred.
• Working knowledge of planning, developing and conducting User Research and Testing.
• Comfortable in a customer facing role where you need to represent the ServiceNow brand.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Responsibilities

• Partner with cross-functional teams, like Product and Design, leveraging your research, communication and collaboration skills to drive shared understanding and decision making.
• Conduct UX Research, across all phases of the product lifecycle from discovery to design validation, using various methodologies to represent the needs of customers and end users.
• Contribute to the full research lifecycle, including planning, conducting studies, and presenting insights.
• Communicate your findings through artifacts such as personas, journeys, task analyses, etc. as needed to your core team.
• Partner closely with Sr. UX staff to help influence the product strategy and roadmaps.
• Support design by conducting concept testing and/or usability testing.

Benefits

• Base pay of $43.35 - $55.58, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Professional, Scientific, and Technical Services
• Education Level: Master's degree