EVS Supervisor - MGM Yonkers

MGM Resorts International

82d • $64,350 - $91,249

About The Position

As an Environmental Services Supervisor, you will play a critical role in shaping the guest experience by leading a team that is focused on cleanliness, presentation, and exceptional service. With a strong commitment to hospitality, the EVS Supervisor will ensure that all public areas, gaming floors, and guest spaces meet the highest standards of cleanliness and comfort. Through attention to detail, effective team leadership, and a welcoming attitude, the candidate will help create memorable 'WOW' moments that enhance each guest's visit leaving a lasting impression long after their visit ends.

Requirements

• Must be 18 years or older and able to obtain proper licensure as required by the New York State Gaming Commission.
• Must have a high school diploma or GED.
• Has at least 2 years of prior relevant experience within hotel, housekeeping, and/or hospitality.
• Has prior leadership experience within hospitality and/or guest service operations.
• Is available to work the graveyard shift of 11pm-8am including weekends and holidays.

Responsibilities

• Supervise a team of Environmental Services Porters, including scheduling, training, coaching, and performance management.
• Oversee daily operations through regular inspections, team briefings, and communication updates.
• Provide ongoing support through individual coaching sessions, disciplinary guidance when necessary, and ensure all team members complete required compliance and safety training.
• Promote a culture of accountability, service excellence, and continuous improvement.
• Provide leadership and support to ensure departmental policies, procedures, and service standards are upheld throughout the shift.
• Manage employee inquiries and guest concerns with professionalism and efficiency.
• Coordinate property maintenance needs with Facilities and prepare detailed end-of-shift reports.
• Assist department leadership with administrative and operational functions.

Benefits

• Unlock professional growth with robust development programs, networking events, and community volunteer initiatives.
• Thrive in a supportive environment where teamwork and innovation flourish.
• Enjoy extensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Wellness programs to support your physical and mental well-being.
• Access exclusive discounts on hotels, entertainment, shopping, dining, travel, electronics, and more through our corporate partners.
• Enjoy free on-site parking for a convenient start to your day.
• Indulge in complimentary meals from our employee dining room.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees