EVS Shift Manager - Methodist Hospital (FT, Evenings)

Thomas Jefferson University • South Philadelphia, PA

1d • Onsite

About The Position

Responsible for supporting the Environmental Services (EVS) Director in the oversight and day-to-day facilities’ EVS Department operations. The Operations Manager successfully coordinates and directs all operational activities as directed by the EVS Director. The Shift Manager works collaboratively with all levels of leadership teams and within the Health System, as directed. Develops and implements effective cost reduction plans and implementation processes that support goals, objectives, strategies, policies, and procedures. Ensures productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction. Ensures the EVS Director and stakeholders are kept abreast of issues or problems impacting program efficiencies and effectiveness. Develops and trains talent to ensure program quality, sustainability, long-term growth, and development. Job Description Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. Knows, understands, incorporates, and demonstrates the Mission, Vision, and Values in leadership behaviors, practices, supports and endorses senior leadership decisions, goals, objectives, and strategies. Works under the leadership of the EVS Director, managing the day-to-day operations of the EVS department and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among associates across all functional areas. Provides operational and technical support to the EVS Director in support of stakeholders and EVS managers and colleagues in support of the overall management of EVS programs. Implementation of core program systems (Cleaning Practices and protocols, auditing tools, competencies, etc.) Staff schedules and daily work assignments. Keeps EVS Director informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during Performance Improvement audits as assigned. Meets with direct reports and staff, as required, to review overall operations goals/objectives, to address shortfalls and open issues and to encourage open dialogue for suggested process improvements. Develops and administers Program Quality Evaluations and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for EVS. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies. Interviews, hires, trains, appraises, counsels, and supervises staff as directed; handles disciplinary actions. Reviews and approves expense reports and holds direct reports accountable to policies and procedures. Reviews hiring justifications to ensure financial cost saving merit. Ensures timely completion of annual performance appraisals as assigned by the EVS Director; addresses associate problems and issues related to their work or environment. Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted. Manages multiple projects and tasks in a fast-paced environment and possesses the ability to adapt to change. Demonstrates the ability to develop a project plan for major projects with milestones to determine schedule of deliverables to advance project outcomes. Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures Ensures all aspects of departmental operations function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction. Assures that there are ongoing effective quality improvement programs within the department, inclusive of the cleaning, safety and infection control in the appropriate areas of the hospital. Ensures safe conditions and procedures are followed at all times to create a safe working environment for all Environmental Services colleagues. Maintains accurate and appropriate records as required. May handle additional duties and responsibilities as needed or assigned.

Requirements

• High school/GED required.
• Experience in institutional management, hospitality with a minimum of three years progressive experience in the field of Housekeeping and Environmental Services.

Nice To Haves

• Associates/Bachelor's degree preferred
• Certified Healthcare Environmental Services Professional (CHESP) certification or equivalent preferred.

Responsibilities

• Works under the leadership of the EVS Director, managing the day-to-day operations of the EVS department and ensures program service support objectives are met.
• Provides a work environment that fosters positive energy, creativity, and teamwork among associates across all functional areas.
• Provides operational and technical support to the EVS Director in support of stakeholders and EVS managers and colleagues in support of the overall management of EVS programs.
• Implementation of core program systems (Cleaning Practices and protocols, auditing tools, competencies, etc.) Staff schedules and daily work assignments.
• Keeps EVS Director informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during Performance Improvement audits as assigned.
• Meets with direct reports and staff, as required, to review overall operations goals/objectives, to address shortfalls and open issues and to encourage open dialogue for suggested process improvements.
• Develops and administers Program Quality Evaluations and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for EVS.
• Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies.
• Interviews, hires, trains, appraises, counsels, and supervises staff as directed; handles disciplinary actions.
• Reviews and approves expense reports and holds direct reports accountable to policies and procedures.
• Reviews hiring justifications to ensure financial cost saving merit.
• Ensures timely completion of annual performance appraisals as assigned by the EVS Director; addresses associate problems and issues related to their work or environment.
• Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports.
• Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues.
• Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted.
• Manages multiple projects and tasks in a fast-paced environment and possesses the ability to adapt to change.
• Demonstrates the ability to develop a project plan for major projects with milestones to determine schedule of deliverables to advance project outcomes.
• Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures
• Ensures all aspects of departmental operations function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction.
• Assures that there are ongoing effective quality improvement programs within the department, inclusive of the cleaning, safety and infection control in the appropriate areas of the hospital.
• Ensures safe conditions and procedures are followed at all times to create a safe working environment for all Environmental Services colleagues.
• Maintains accurate and appropriate records as required.
• May handle additional duties and responsibilities as needed or assigned.

Benefits

• Top-Tier health insurance
• Opportunities for career advancement
• Employee discounts on products and services
• Generous ETO/PTO
• Tuition Reimbursement
• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED