EVS Lead, Command Center Operator

University of Texas Southwestern Medical Center • Dallas, TX

60d

About The Position

Works under general supervision to Patient Transport Manager, Administrative Supervisor and Operations Supervisor. The Lead is responsible for overseeing the Transport Command Center. Knowledge of patient safety, basic transportation equipment, infection control processes, clerical skills, excellent telephone etiquette, and good communication and organizational skills. This role ensures efficient communication, coordination, and execution of cleaning and maintenance tasks across the facility. The EVS Lead will monitor and manage the command center board, dispatch staff, and ensure that all areas are maintained according to established standards.

Requirements

• High School Diploma or GED
• Six (6) months of experience in transport
• May use applicable education in lieu of experience requirements.
• (BLS) BASIC LIFE SUPPORT - Course accredited by the American Heart Association (AHA) or American Red Cross (ARC). Upon Hire

Responsibilities

• Maintains friendly, efficient service attitude towards Transporters and co-workers.
• Follows all department and hospital policies and procedures and to promote patient care.
• Plans, monitors and directs Transporters for proper work habits and daily tasks. Assigns requests to Transporters and reviews accuracy of work completed.
• Coordinates Patient Transporters daily schedule along with breaks and lunches in a timely manner.
• In coordination with the Patient Transport Training Supervisor, ensures Transporters are fully trained and is responsible for specific training duties. Works closely with Operations Supervisor to ensure all business operations needs are met.
• Identifies and resolves problems with transport flow in a timely manner, displays willingness to make decisions, exhibits sound and accurate judgment, uses discretion or seeks advice from Manager or Operations Supervisor.
• Recognizes emergency situations, records unusual conditions, and initiates code procedures if needed.
• Participates in Monthly Meetings and/or educational activities.
• Ensures that the customer departments are notified of delays, cancellations, and changes in the mode of transportation, as appropriate. Relays this information to the Transporter in a timely manner.
• Knows the locations within the hospital facility and uses safe, efficient routes to and from all locations.
• Works with Supervisor to solve specific problems either on a one on one basis or in groups.
• Demonstrates attention to details, maintains confidentiality, demonstrates accuracy and thoroughness, follows policies and procedures, follows instructions, responds to leadership direction and arrives to work meetings and appointments on time.
• Ability to train new employees, providing day-to-day job assistance; teaching and coaching new transporters on Patient Transport policies and procedures, as well as Infection Control guidelines and Customer Relations skills.
• Uses proper codes and etiquette while communicating on phones. Follows proper department policy regarding phones by keeping phones clean, charged and secure.
• Listens, apologizes, finds solutions and follows through when resolving Transporter and staffing issues.
• Must be able to work as a Transporter on the floor if needed or assist on high volume periods.
• Reports to work on time and as scheduled; completes work within designated time.
• Must be able to work a flexible schedule, including weekends and holidays if needed.
• Gives personal attentions, takes personal responsibility and uses teamwork when providing service.
• Complies with dress code and uniform standards for department.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees