EVS Assistant Manager

Caesars Entertainment•Kansas City, KS

3d•$50,000 - $57,000

About The Position

The EVS Assistant Manager will be responsible for the overall operation of the EVS department. Oversee all cleaning responsibilities and floor care of the facility which encompasses the casino, pavilion, restaurants, convention center and all back of house areas. ESSENTIAL JOB FUNCTIONS: Directly supervises the supervisors on swing and grave shift and all Team Members on day shift. Develops and maintains high performing teams; achieves financial and company objectives and cost of sales control; ensures that guest service needs are identified and deploys resources to ensure proper guest service. Confers with subordinate supervisors to assure maximum customer satisfaction and efficient utilization of manpower and facilities. Reviews and initiates requisitions and expenditures to maintain and/or improve standards. Prepares regular and special reports as necessary and is responsible for their timely completion. Establishes and administers policies and procedures pertaining to the assigned departments ensuring compliance with all relevant legal requirements and Harrah's policies. Provides the business office with accurate and timely information concerning regulatory and management requirements. Research better methods and ways to reduce costs to achieve more favorable impact on departmental responsibilities and budgets. Implements and monitors internal controls for property protection of assets, guest and employee security. Counsels, guides and trains personnel in the proper performance of their duties. Prepares and coordinates the periodic performance reviews of assigned personnel. Recommends changes for assigned personnel, including hiring, promotion, demotion and termination. Approves wage adjustments for personnel within established limits. Approves vacations and recommends leaves of absence where necessary. Develops, counsels, guides and instructs supervisory and line level staff for personal and departmental growth/development.

Requirements

High school graduate or equivalent required.
Three to five years of Environmental Services experience, including leading teams
Excellent interpersonal, customer service, leadership, communication, team building and problem solving skills
Demonstrated ability in maintaining consistent, high quality guest service levels
Proven ability in writing documentation, procedures and training employees to use new tools.
Must be able to effectively handle difficult situations and be willing to work any shift, any day and long hours when necessary.
Must be able to get along well with co-workers and work as a team.
Must present a well-groomed appearance.
Demonstrated ability in maintaining consistent, high quality guest service levels
Ability to compile and analyze pertinent data needed for reports
Able to work all shifts and long hours if needed
Must be able to work independently along with a team mentality.
Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
Must be able to stand or sit for prolonged periods of time or entire shift.
Must be able to work at a fast pace and in stressful situations.
Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
Must be able to read, write, speak and understand English.
Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
Mathematical abilities including addition and subtraction/accurate record keeping strongly required.
Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.).

Responsibilities

Oversee all cleaning responsibilities and floor care of the facility which encompasses the casino, pavilion, restaurants, convention center and all back of house areas.
Directly supervises the supervisors on swing and grave shift and all Team Members on day shift.
Develops and maintains high performing teams; achieves financial and company objectives and cost of sales control; ensures that guest service needs are identified and deploys resources to ensure proper guest service.
Confers with subordinate supervisors to assure maximum customer satisfaction and efficient utilization of manpower and facilities.
Reviews and initiates requisitions and expenditures to maintain and/or improve standards.
Prepares regular and special reports as necessary and is responsible for their timely completion.
Establishes and administers policies and procedures pertaining to the assigned departments ensuring compliance with all relevant legal requirements and Harrah's policies.
Provides the business office with accurate and timely information concerning regulatory and management requirements.
Research better methods and ways to reduce costs to achieve more favorable impact on departmental responsibilities and budgets.
Implements and monitors internal controls for property protection of assets, guest and employee security.
Counsels, guides and trains personnel in the proper performance of their duties.
Prepares and coordinates the periodic performance reviews of assigned personnel.
Recommends changes for assigned personnel, including hiring, promotion, demotion and termination.
Approves wage adjustments for personnel within established limits.
Approves vacations and recommends leaves of absence where necessary.
Develops, counsels, guides and instructs supervisory and line level staff for personal and departmental growth/development.