eviCore Client Experience Manager (Remote)

Cigna Healthcare

67d • $64,700 - $107,800

About The Position

The Client Experience Manager is the operational owner of all service issues across their assigned segment of business. Acts as the key point of contact for assigned health plans and high profile provider clients. Facilitates Health Plan meetings to address escalated issues, to update on new items, and to come to resolutions. Is a consultative resource for clients on eviCore programs and products. Tracks client issues that require research/investigation & coordination to reach resolutions. Collaborates with internal resources to resolve client issues. Uses data and facts to identify and solve a range of problems for assigned health plans. Delivers effective and time sensitive verbal and written communications to internal and external audiences.

Requirements

• Bachelor’s degree, preferred.
• 2 years relevant client management experience preferred.
• Experience in healthcare industry preferred.
• Demonstrated communication (oral and written) and presentation skills.
• Strong organizational, prioritizing, and analytical skills and ability to multi-task.
• Strong customer service focus.
• Demonstrated ability to interact with other departments/teams to resolve issues.
• Ability to independently manage timelines and meet tight client deadlines.

Responsibilities

• Assesses the needs of our providers and defines and implements necessary changes to our provider services/management processes and approaches to most effectively and efficiently meet those needs.
• Partners with internal groups to ensure effective and efficient end-to-end problem-solving and provider delivery processes and accountabilities.
• Tracks and trends key provider issues that require research/investigation, escalation, or matrix partner coordination to reach resolution.
• Collaborates with matrix partners and other internal resources to resolve escalated, complex, and sensitive provider issues.
• Provides solutions to improve overall services that focus on the value proposition.
• Understands provider business needs, participates in solution development and effectively communicates solutions to ensure provider satisfaction.
• Delivers effective verbal and written communications appropriate to internal and external audiences.
• Engages providers or other customers with training and communications related to new programs.

Benefits

• Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees