EVERGREEN Talent Pool KZN _ Pine Crest Node (Evergreen)

FirstRand Bank India

About The Position

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Hello Future FNB Employee ! Please note that this a Talent Pool advert and not an active vacancy, we are looking for candidates that reside near the following branches; Pine Crest New Germany Pinetown The Pavilion Westville Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself. Are you someone who can: Connect with our customers by living up to our brand promise of how we can help you? at all times. Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs. Always conduct themselves in an ethical manner. Adhere to the TCF (Treating Customer fairly) principles in all that you do. Identify and sell/cross sell products aligned to customer needs. Maximise channel optimisation opportunities identified aligned to customer needs. Ensure activities support cost containment and reduction. Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels. Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions. Fulfilling transactions above the benchmark set and providing an exceptional customer experience. Demonstrate behaviour in support of the organisational values. Takes accountability for own performance, personal and career development. Improve knowledge and competencies by completing training specific for role as per eCareers. Contribute to the overall effectiveness and success of the team. Maintain an ability to adapt to ever changing business and customer needs

Requirements

National Senior Certificate (Matric)
NQF 5 in Banking / NQF6 / Related fields

Responsibilities

Provide a positive customer experience
Be helpful and sensitive to customer needs and expectations
Provide product solutions
Direct customers to the correct channel (eChannels and Self Service)
Adhere to policy and process
Connect with customers by living up to our brand promise
Converse with customers in a way they fully understand
Provide helpful solutions and products based on customer needs
Conduct themselves in an ethical manner
Adhere to the TCF (Treating Customer fairly) principles
Identify and sell/cross sell products aligned to customer needs
Maximise channel optimisation opportunities identified aligned to customer needs
Ensure activities support cost containment and reduction
Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
Comply with procedures and processes contained in the relevant business guidelines
Understand the risk associated with decisions
Fulfilling transactions above the benchmark set
Providing an exceptional customer experience
Demonstrate behaviour in support of the organisational values
Takes accountability for own performance, personal and career development
Improve knowledge and competencies by completing training specific for role as per eCareers
Contribute to the overall effectiveness and success of the team
Maintain an ability to adapt to ever changing business and customer needs