EverPro – Manager, Solution Delivery (Remote, US)

EverCommerce

76d • $120,000 - $140,000

About The Position

As a Manager, Solution Delivery you will manage our solution delivery and data conversion teams. The ideal candidate will have 8+ years of experience leading client-facing teams in an organization that delivers B2B SaaS products. This person sits on the Implementation and Onboarding Team at EverPro and should be passionate about enabling our customers' success & health, in addition to driving customer loyalty and advocacy through the adoption of our software and services.

Requirements

• Bachelor’s degree in Business, Information Systems, or related field (MBA or PMP is an asset).
• 5+ years of Salesforce implementation experience with at least 2+ years in a leadership or management role.
• Proven success managing multiple concurrent projects and teams.
• Salesforce admin certification.
• Data analytics & reporting experience.
• Experience in B2C, SAAS, or SMB market.
• Proven record designing, building, and optimizing features for SaaS products.
• Knowledge of home improvement industry or similar businesses.

Nice To Haves

• Experience operator with prior experience scaling a customer facing organization.
• Ability to effectively prioritize, escalate and own customer issues as required.
• Excellent communication and presentation skills to effectively explain strategy, business recommendations or solutions to a customer’s problems.
• Ability to learn and assimilate technical information quickly.

Responsibilities

• Lead and motivate a robust team of onboarding consultants, solution engineers and product care advocates.
• Be accountable to provide expert knowledge of our products & services to customers.
• Develop methods to deliver ongoing support to ensure customer success.
• Drive to continually improve our internal process for service delivery & product care.
• Own and provide detail review of service & support metrics.
• Establish scalable processes to identify, troubleshoot and resolve issues encountered by users, confirm and report bugs.
• Become a partner, acting as a liaison with our New Business Sales, Product Management and Engineering teams.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.
• Continued investment in your professional development.
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting.
• Flexible and generous (FTO) time-off.
• Employee Stock Purchase Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees