EverCommerce-posted 2 months ago
Full-time • Mid Level
1,001-5,000 employees

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. We are looking for an Implementation Manager to focus on our Service Fusion platform. Service Fusion, an EverCommerce company, delivers powerful business management software to nearly 4,000 field service contractors across industries like HVAC, plumbing, electrical, and appliance repair. As an Implementation Manager, you’ll be the primary point of contact for new clients as they begin their journey with Service Fusion. You will guide customers through onboarding, ensuring their software is configured to fit their workflows and business goals.

  • Performing system setup
  • Coordinating and performing training
  • Overseeing data import progress
  • Solving customer-specific workflow issues
  • Remain knowledgeable and up to date on all Service Fusion products
  • Contribute to the Service Fusion roadmap
  • Consistently meet or exceed company performance metrics
  • Collaborate with peers and clients on projects
  • Represent brand at trade show events
  • Must be technically savvy
  • Demonstrate high levels of written and verbal communication
  • Comfortable with change; strong prioritization skills; ability to balance multiple tasks
  • Comprehension and delivery of monthly, quarterly and team level goals
  • User-level CRM experience
  • Demonstrate ability to own the process and account; know when to escalate to leadership
  • Demonstrate the skill of guiding a customer efficiently and effectively through the onboarding process
  • Demonstrate the ability to assess the needs of a customer and tailor their journey as needed
  • A mindset of continuous innovation and improvement
  • Equal doses of patience and common sense
  • Familiarity with web applications and mobile applications
  • Experience with QuickBooks (preferred)
  • Experience with Microsoft Excel (preferred)
  • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
  • Continued investment in your professional development
  • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
  • 401k with up to a 4% match and immediate vesting
  • Flexible and generous (FTO) time-off
  • Employee Stock Purchase Program
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