EverPro - GTM Reporting Analyst

EverCommerce-posted 4 months ago

$110,000 - $120,000/Yr

Full-time • Mid Level

1,001-5,000 employees

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EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. EverPro is seeking a strategic and execution-focused Director of Customer Success Operations to lead operational excellence across our post-sale functions — including Customer Success, Support, and Professional Services. Reporting to the Head of Revenue Operations, this leader will be a key partner to the Head of Customer Success and play a critical role in transforming how we operate to deliver scalable, data-driven outcomes across the customer lifecycle. You will be tasked with driving key strategic and operational initiatives to improve productivity, customer experience, and team performance. Your primary responsibility will be to leverage data, tools, and scalable processes to optimize the post-sales journey and elevate the impact of our Customer Success, Professional Services, and Support teams. Your work will directly influence customer retention, expansion, and overall satisfaction—helping shape the future of how we serve and grow our customer base.

Design, build, and maintain core GTM dashboards and reports in Salesforce and Power BI that support weekly forecasting, pipeline reviews, QBRs, and other operational cadences.
Own and manage key datasets leveraged daily by field and leadership teams; ensure data accuracy, integrity, and availability.
Translate business needs into scalable, user-friendly reporting solutions by working closely with GTM leaders, Finance, RevOps, and the Data & Analytics team.
Act as a bridge between technical and non-technical stakeholders, simplifying complex data into clear, actionable insights.
Develop scalable reporting frameworks and standardized definitions for GTM metrics and KPIs to drive consistency and trust in data.
Collaborate with the Data & Analytics and Systems teams to define and validate data sources, understand data pipelines, and improve overall data infrastructure.
Support reporting adoption by responding to user questions, managing dashboard access, and supporting enablement and documentation efforts.
Continuously improve and iterate on reporting outputs based on user feedback and evolving business needs.
Ensure data governance and alignment on definitions by facilitating cross-functional collaboration on metric ownership and documentation.

3+ years of experience in GTM analytics, Sales/Marketing Operations, Business Intelligence, or similar roles.
Bachelor’s degree in Business, Finance, Economics, Data Analytics, or a related field; or equivalent practical experience.
Strong proficiency in Salesforce reporting and Power BI (or similar BI tools such as Tableau, Looker, etc.).
Comfortable working with large datasets and translating business questions into structured reporting solutions.
Experience working with or alongside data engineering, data analytics, or systems teams.
Proven ability to build dashboards that are intuitive, scalable, and aligned to business objectives.
Strong understanding of GTM motions and common metrics across the customer lifecycle (e.g., pipeline, forecast, conversion, retention).
Excellent communication skills and ability to influence and support stakeholders at all levels of the organization.

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.
Continued investment in your professional development.
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting.
Flexible and generous (FTO) time-off.
Employee Stock Purchase Program.

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