EverPro - Director, Account Management

EverCommerce

79d • $110,000 - $125,000

About The Position

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. EverPro is the home and field services vertical of EverCommerce (NASDAQ: EVCM), serving over 350,000 service-based businesses across North America. Through strategic acquisitions and organic growth, we've built a portfolio of nearly 25 specialized software brands serving tradespeople, contractors, home improvement professionals, security companies, and field service businesses. From pest control to remodeling, HVAC to landscaping, our tailored SaaS solutions help SMBs accelerate growth, streamline operations, and increase customer retention. As part of a high-growth, publicly traded company backed by leading private equity, we're operating at scale while maintaining the agility and innovation mindset of our entrepreneurial roots. The Role: We're at an inflection point. EverPro has proven product-market fit across our portfolio and built a strong customer base of 350,000+ businesses. Now we need to unlock the next phase of growth by maximizing revenue from our existing customer relationships across our diverse brand family. As our founding Director of Account Management, you'll be the architect and builder of our expansion motion. This isn't just a management role—you're standing up an entirely new function that will become a critical growth engine for the business. You'll have the autonomy to design the playbook, build the team, establish the processes, and create a commercial operating system that drives predictable, scalable revenue expansion. The ideal candidate is equal parts strategist, operator, and coach—someone who has built high-performing account management teams before and knows how to set up the infrastructure that enables fast results.

Requirements

• 7-10+ years in B2B SaaS Account Management, Customer Success, or Sales, with at least 3-5 years in leadership roles.
• Proven track record of building account management teams from scratch or leading significant team transformations.
• Multi-brand/portfolio experience: Experience managing teams across multiple product lines, brands, or business units.
• Deep SMB SaaS expertise: Understanding of the unique dynamics, challenges, and success factors in selling to small and medium-sized businesses.
• Revenue expansion expertise: Demonstrated success driving upsell, cross-sell, and expansion revenue.
• Process and systems builder: You've designed and implemented commercial operating systems, playbooks, and enablement programs.
• Startup or high-growth experience: You've operated in fast-paced, resource-constrained environments.
• Change management: Comfort operating in environments undergoing transformation, integration, or rapid evolution.

Nice To Haves

• Experience with home services, field services, or related vertical industries.
• Background in private equity-backed or roll-up organizations with experience managing multiple acquired brands.
• Previous experience driving post-acquisition integration or transformation initiatives.
• Familiarity with our tech stack (Salesforce, Gainsight, Gong, etc.).
• Track record of launching new products or programs to existing customer base across multiple brands.

Responsibilities

• Design the expansion strategy: Define segmentation, coverage models, and go-to-market motion for upsell and cross-sell across our customer base and multi-brand portfolio.
• Navigate complexity across brands: Develop frameworks for managing expansion opportunities across nearly 25 brands with different customer profiles, product suites, and maturity levels.
• Create the commercial operating system: Build the frameworks, playbooks, and processes that will enable the team to identify, qualify, and close expansion opportunities efficiently across our diverse portfolio.
• Establish metrics and reporting: Define success metrics, build dashboards, and implement rigorous forecasting mechanisms to track pipeline, conversion rates, and revenue attainment.
• Hire and onboard your team: Recruit, hire, and ramp the first cohort of Account Managers who will own customer expansion.
• Cross-functional alignment: Partner closely with Customer Success, Sales, Product, and Marketing teams to ensure seamless customer experience and aligned expansion strategies.
• Drive transformation: Help integrate and standardize expansion approaches across brands while respecting the unique needs of each vertical and customer segment.
• Own the expansion number: Take full accountability for upsell, cross-sell, and expansion revenue targets across the customer base and brand portfolio.
• Unlock cross-brand opportunities: Identify and capture revenue synergies by selling complementary solutions from our portfolio of brands to existing customers.
• Develop account strategies: Work with your team to create strategic account plans that identify white space, map decision-makers, and build multi-threaded relationships.
• Lead the sales cycle: Ensure your team effectively manages complex expansion sales cycles, from opportunity identification through negotiation and close.
• Optimize continuously: Analyze what's working and what's not; iterate on processes, messaging, and tactics to improve win rates and deal velocity.
• Scale the motion: Once you've proven the model, scale it—expanding team size, refining segmentation, enhancing enablement, and building repeatable playbooks.
• Build a high-performance culture: Establish standards of excellence, accountability, and customer-centricity within your team.
• Coach and develop: Provide hands-on coaching, deal support, and career development for your Account Managers.
• Enable for success: Create comprehensive onboarding programs, sales enablement materials, and ongoing training.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting.
• Flexible and generous (FTO) time-off.
• Employee Stock Purchase Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees