EverCommerce - Product Operations Specialist (Remote, US & Canada)
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About The Position
As a Product Operations Specialist at EverCommerce, you will play a crucial role in supporting EverPro Edge, a solution designed specifically for small to medium-sized businesses (SMBs) across various industries. Your primary focus will be on optimizing product operations, managing reward payment processes, and analyzing program data to drive improvements. This position is integral to enhancing customer satisfaction and retention by ensuring that operational processes are efficient and effective. You will collaborate with cross-functional teams, including product management and customer support, to facilitate seamless operations and communication. Your work will directly impact the customer experience, enabling them to maximize the benefits of EverCommerce's offerings. In this role, you will be responsible for managing and optimizing reward payment processes, ensuring that disbursements to customers from various partners are timely and accurate. You will analyze reward program data to identify trends and opportunities for improvement, compiling performance reports that inform strategic decisions. Additionally, you will act as a liaison between Product Support and Product Management teams, effectively communicating customer feedback and prioritizing support issues. Your research into industry trends and best practices will contribute to the enhancement of the reward program and support the overall product strategy. You will also assist in developing and tracking key performance metrics for reward programs and product launches, contributing to the design and implementation of efficient systems for processing reward payments. Supporting customer advocacy efforts by gathering and analyzing feedback will be a key part of your responsibilities, as will communicating reward-related updates or issues to key stakeholders. This position offers opportunities for professional development and the chance to make a significant impact on the customer experience at EverCommerce.
